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Unauthorised CIBIL Enquiry by SBM Bank

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jimmypappachan

jimmypappachan

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I got a CIBIL hit by SBM Bank India without my consent.

Enquiry Purpose shows : Other

The Only relationship I have with SBM bank is FD(2k) backed onecard lite which is 1year 1 month aged. FD was auto renewed last month.

Today received a mail regarding FD Statement from April 2022 - March 2023 ( Seems like Statement for the Financial Year)

Anyone faced similar situation.

Onecard + SBM is worst combo ever.

I requested communication address change last September (2022) still address is not updated.. Due to which I escalated issue to Onecard grievance redressal officer and SBM Bank Customer Care last Month. Still no positive response received regarding that.
 
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jimmypappachan said:
View attachment 17031
I got a CIBIL hit by SBM Bank India without my consent.

Enquiry Purpose shows : Other

The Only relationship I have with SBM bank is FD(2k) backed onecard lite which is 1year 1 month aged. FD was auto renewed last month.

Today received a mail regarding FD Statement from April 2022 - March 2023 ( Seems like Statement for the Financial Year)

Anyone faced similar situation.

Onecard + SBM is worst combo ever.

I requested communication address change last September (2022) still address is not updated.. Due to which I escalated issue to Onecard grievance redressal officer and SBM Bank Customer Care last Month. Still no positive response received regarding that.
Click to expand...
Email SBM nodal officer to remove this unauthorised enquiry. Don't email SBM customer care as they never reply.
 
Upvote 0 Downvote
jimmypappachan said:
View attachment 17031
I got a CIBIL hit by SBM Bank India without my consent.

Enquiry Purpose shows : Other

The Only relationship I have with SBM bank is FD(2k) backed onecard lite which is 1year 1 month aged. FD was auto renewed last month.

Today received a mail regarding FD Statement from April 2022 - March 2023 ( Seems like Statement for the Financial Year)

Anyone faced similar situation.

Onecard + SBM is worst combo ever.

I requested communication address change last September (2022) still address is not updated.. Due to which I escalated issue to Onecard grievance redressal officer and SBM Bank Customer Care last Month. Still no positive response received regarding that.
Click to expand...

Enquiry removed after reporting issue via RBI cms portal.
Mailing Nodal officer and Principal Nodal Officer were of no use 😌.
 
Upvote 0 Downvote
ankitfintech said:
Can you give details about RBI CMS? They initiated two enquiries and have not been responding . I have tried customer care and the next level..
Click to expand...

If it has been more than 30 days, after no response from the bank authorities (PNO) you can raise complaint via here.
You are required to provide(upload) emails sent to bank and response from bank if any, received.
 
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