Unauthorised CIBIL Enquiry - Need Help

[IKFLRT]

Hello everyone,

I noticed an email on my mother’s Gmail account from noreply@cibilenqalert.transunion.com stating that her CIBIL profile was checked for a personal loan enquiry by Home Credit.



My mother is a homemaker with only one bank account, which I personally manage. I’ve always been extremely cautious about her personal information and have never shared her details online.

I’m puzzled as to how this enquiry was made without access to her PAN card details, which are essential for a CIBIL check.

To investigate further, I created her CIBIL account today and found no new entries under the Enquiry section—despite receiving the alert email yesterday.



What should be my next steps in resolving or escalating this?

Thanks!

@SSV

 

[sudheerreddy]

Contact the CIBIL team,
They will check it and if there an enquiry then they will remove it.

 

[IKFLRT]

Contact the CIBIL team,
They will check it and if there an enquiry then they will remove it.

I have one question- as I've created my mother's CIBIL account an hour before; ideally it should capture enquiries made on and before the refresh time?

This enquiry in question was made yesterday, so why don't I see it in the enquiries tab?

 

[BeingIncogBeingIncog is verified member.]

I have one question- as I've created my mother's CIBIL account an hour before; ideally it should capture enquiries made on and before the refresh time?

This enquiry in question was made yesterday, so why don't I see it in the enquiries tab?

check alerts icon

 

[IKFLRT]

check alerts icon

They need 6 months subscription to enable alerts icon 🙂

 

[BeingIncogBeingIncog is verified member.]

They need 6 months subscription to enable alerts icon 🙂

sorry i forgot about it as it's subscription feature

 

[Quantum]

If the CIBIL report doesn't contain the enquiry, then nothing much to worry.
Try downloading/checking the report from any other app such as OneScore, CRED, etc. and check if that has the new enquiry.
If it doesn't have, then we are good.

Some employees could go to any extent to meet certain targets even if it comes to creating a personal loan application without customer's consent. So, it's good to be cautious.

 

[mailmenow]

Hello everyone,

I noticed an email on my mother’s Gmail account from noreply@cibilenqalert.transunion.com stating that her CIBIL profile was checked for a personal loan enquiry by Home Credit.

View attachment 95394

My mother is a homemaker with only one bank account, which I personally manage. I’ve always been extremely cautious about her personal information and have never shared her details online.

I’m puzzled as to how this enquiry was made without access to her PAN card details, which are essential for a CIBIL check.

To investigate further, I created her CIBIL account today and found no new entries under the Enquiry section—despite receiving the alert email yesterday.

View attachment 95395

What should be my next steps in resolving or escalating this?

Thanks!

@SSV

No worry...!!! Raise the dispute to cibil . They will remove it if it's not belongs to you.