Union bank adhar fraud

[Kumar93196]

Hi folks

Recently one of my known got scammed.
He received the message from bank of cash withdrawal using AEPS(adhar based fingerprint withdrawal). 4700 and 3000 has been withdrawn from his account. While he contacted with customer care they blocked the my relatives bank account. And while blocking they told that his account is linked with someone else's adhar.
And other person using that to withdraw funds.

Customer care is saying that he need to visit home branch to give the complaint. He resides in delhi and his home branch is in mumbai. And he's a daily wager he can't afford to travel that much....

So i am asking what should he do now....?

 

[Shin-Chan]

This is case of sheer ignorance and negligence. He need to take RBI based and legal action against bank asap.

 

[D₹V]

Hi folks

Recently one of my known got scammed.
He received the message from bank of cash withdrawal using AEPS(adhar based fingerprint withdrawal). 4700 and 3000 has been withdrawn from his account. While he contacted with customer care they blocked the my relatives bank account. And while blocking they told that his account is linked with someone else's adhar.
And other person using that to withdraw funds.

Customer care is saying that he need to visit home branch to give the complaint. He resides in delhi and his home branch is in mumbai. And he's a daily wager he can't afford to travel that much....

So i am asking what should he do now....?

Do a complaint against bank in RBI

 

[Kumar93196]

He went to nearest branch to connect regarding this issue they told him to visit the home branch and write a written complaint there.

I told him to knock on RBI's door

 

[BVCBVC is verified member.]

Hi folks

Recently one of my known got scammed.
He received the message from bank of cash withdrawal using AEPS(adhar based fingerprint withdrawal). 4700 and 3000 has been withdrawn from his account. While he contacted with customer care they blocked the my relatives bank account. And while blocking they told that his account is linked with someone else's adhar.
And other person using that to withdraw funds.

Customer care is saying that he need to visit home branch to give the complaint. He resides in delhi and his home branch is in mumbai. And he's a daily wager he can't afford to travel that much....

So i am asking what should he do now....?

RBI Ombudsman. Definitely a ignorance issue from Union Bank. They should definitely compensate him

 

[manikwalia]

Ask him to escalate within the bank first there is a redressal mechanism he needs the Bank complaint number to go to RBI

 

[Kumar93196]

Ask him to escalate within the bank first there is a redressal mechanism he needs the Bank complaint number to go to RBI

He's unable to visit mumbai in recent days...