UPI Transaction failed ? No refund ? Now live track and raise complaint through your UPI apps:
Welcome to Unified Dispute and Issue Resolution (UDIR) system for UPI or also called online dispute resolution (ODR) system for UPI.
The Complaint Management System allows customers to raise a complaint directly through the UPI app, which is then assigned to the relevant bank/PSP involved in the transaction through an automated manner for resolution.
There are three functionalities enabled currently through UDIR -
Status finalisation for pending transactions
Confirmation of refund credit to the remitters’ bank account in case of failed transactions.
The ability for consumers to raise complaints can be resolved in an automated manner by the respective banks/PSPs.
Note:
# These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month
Note:
# List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR
Welcome to Unified Dispute and Issue Resolution (UDIR) system for UPI or also called online dispute resolution (ODR) system for UPI.
UDIR is an automated, single-channel redressal system designed to seamlessly address customer issues and complaints regarding pending transactions and provide speedy dispute resolution online instead of manual file-based processes.
The Complaint Management System allows customers to raise a complaint directly through the UPI app, which is then assigned to the relevant bank/PSP involved in the transaction through an automated manner for resolution.
There are three functionalities enabled currently through UDIR -
Status finalisation for pending transactions
Confirmation of refund credit to the remitters’ bank account in case of failed transactions.
The ability for consumers to raise complaints can be resolved in an automated manner by the respective banks/PSPs.
List of Banks live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
| Sr. No. | Name of Banks # |
|---|---|
| 1 | Abhyudaya Co-operative Bank Ltd |
| 2 | Andhra Pradesh Grameena Vikas Bank |
| 3 | AU Small Finance Bank |
| 4 | Axis Bank Ltd. |
| 5 | Bandhan Bank |
| 6 | Bank of Baroda |
| 7 | Bank of India |
| 8 | Baroda Gujarat Gramin Bank |
| 9 | Bassein Catholic Co-operative Bank |
| 10 | Bharat Co-Operative Bank (Mumbai) Ltd |
| 11 | Canara Bank |
| 12 | Central Bank Of India |
| 13 | Chaitanya Godavari Grameena Bank |
| 14 | Citibank |
| 15 | City Union Bank |
| 16 | Cosmos Bank |
| 17 | CSB Bank |
| 18 | DCB Bank |
| 19 | Dhanlaxmi Bank Ltd |
| 20 | Equitas Small Finance Bank |
| 21 | ESAF Small Finance Bank |
| 22 | Federal Bank |
| 23 | Fincare Small Finance Bank Ltd |
| 24 | GP PARSIK BANK |
| 25 | HDFC Bank Ltd |
| 26 | HSBC |
| 27 | ICICI Bank |
| 28 | India Post Payment Bank |
| 29 | Indian Bank |
| 30 | Janata Sahakari Bank Ltd. Pune |
| 31 | Karnataka Gramin Bank |
| 32 | Karur Vysya Bank |
| 33 | Kerala Gramin Bank |
| 34 | Maharashtra State Co-op Bank Ltd |
| 35 | Paytm Payments Bank |
| 36 | Punjab and Sind Bank |
| 37 | Rajgurunagar Sahakari Bank Ltd |
| 38 | RBL Bank |
| 39 | SBM Bank India |
| 40 | Shivalik Mercantile Co-operative Bank Ltd |
| 41 | South Indian Bank |
| 42 | Sree Charan Souhardha Co-Operative Bank |
| 43 | Standard Chartered |
| 44 | State Bank of India |
| 45 | Suryoday Small Finance Bank Ltd |
| 46 | SVC Co-operative Bank Ltd |
| 47 | The Ahmedabad District Co-Operative Bank Ltd |
| 48 | The Commercial Co.op.Bank Ltd |
| 49 | The Kalupur Commercial Co-operative Bank Ltd |
| 50 | The Varachha Co-Op Bank Ltd |
| 51 | TJSB Sahakari Bank Ltd |
| 52 | UCO Bank |
| 53 | Veerashaiva Sahakari Bank Ltd |
| 54 | Yes Bank |
# These are list of banks live on UDIR (i.e. for status update & credit/ reversal processing for pending transactions) in the current month
List of APPs live on Unified Dispute & Issue Resolution (UDIR) - September 22 -
| Sr. No. | Name of APP # |
|---|---|
| 1 | Axis Bank APP |
| 2 | Citibank APP |
| 3 | Canara Bank APP |
| 4 | Federal Bank APP |
| 5 | Jio Payments Bank APP |
| 6 | HSBC Bank APP |
| 7 | Standard Chartered Bank APP |
| 8 | BHIM APP |
| 9 | Gpay (Live on HDFC handle) |
| 10 | PhonePe |
| 11 | HDFC Bank APP (PayZapp) |
| 12 | ICICI Bank APP |
| 13 | Karur Vysya Bank APP |
| 14 | City Union Bank APP |
| 15 | Equitas SFB Bank APP |
| 16 | SBM BANK INDIA APP |
| 17 | TimePay (Cosmos Co-op Bank) |
| 18 | Groww |
| 19 | Whatsapp (Live on HDFC,ICICI and Axis handle) |
# List of APPs live for checking the status of Transaction/complaint and raising complaints under UDIR
Every Months more banks will added on Unified Dispute and Issue Resolution (UDIR) system.
