Urgent: AXIS BANK SAVING ACCOUNT Debit freeze

[itzrahul]

Hi guys,
Yesterday I received an sms from axis bank that "your account has been marked debit freeze due to certain anomaly. Please vist any branch with kyc documents to activate it."
I have easy access saving account (digital one).
Today, when I visited the nearest branch they straightaway denied to entertain the request plus said visit home branch only.
On forcing them to know the reason, they said - mule account activity observed.

I highly doubt it's wrong as there is no any third party credit into it. All transctions are mine only.
Kindly guide what to do...
It's creating immense stress now.

Note: I already raised the request with PNO and twitter support team.

 

[VasukiVasuki is verified member.]

Hi guys,
Yesterday I received an sms from axis bank that "your account has been marked debit freeze due to certain anomaly. Please vist any branch with kyc documents to activate it."
I have easy access saving account (digital one).
Today, when I visited the nearest branch they straightaway denied to entertain the request plus said visit home branch only.
On forcing them to know the reason, they said - mule account activity observed.

I highly doubt it's wrong as there is no any third party credit into it. All transctions are mine only.
Kindly guide what to do...
It's creating immense stress now.

Note: I already raised the request with PNO and twitter support team.

Similar case happened no email or sms
Got it unfreezed within hour of visiting branch all thanks to burgundy rm
It was 2nd account non home branch for that account (1000+kms ) away .

Home branch thing is right
But u can mail operational head of home branch and anyone from near branch can coordinate with operational head ur work can be done

I had large TRX .. it was for business like TRX not Mule as u mentioned

 

[msd07]

When u say all transactions are yours....can u tell if u did anything repeatedly or different or anything unusual ..

 

[itzrahul]

Similar case happened no email or sms
Got it unfreezed within hour of visiting branch all thanks to burgundy rm
It was 2nd account non home branch for that account (1000+kms ) away .

Home branch thing is right
But u can mail operational head of home branch and anyone from near branch can coordinate with operational head ur work can be done

I had large TRX .. it was for business like TRX not Mule as u mentioned

I only do Zerodha investment through it, SIP and all... Nothing as such.
Transaction are too very limited..
Sometimes I receive dividend.
That's it.
Still I don't know why
It's really frustrating..

Update: Home branch (2000 km+) away told me to send original documents kyc. Then they will remove the freeze request.

 

[itzrahul]

When u say all transactions are yours....can u tell if u did anything repeatedly or different or anything unusual ..

Yess, repeatedly means SIP transactions which are also automated..
Plus dividend I received in the recent days.
These people are also not telling which transctions is red flagged or suspicious in nature.
Just blabbering anything randomly.