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Urgent: Canara Bank ATM Withdrawal Issue – No Refund Yet!

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ayush2635

ayush2635

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Hello TechnoFino Community,

I need advice regarding an ATM withdrawal issue with Canara Bank. On 9th February 2025, I attempted to withdraw ₹500 from an SBI ATM at IIT Ropar Campus. Unfortunately, the money was debited from my account, but the cash was not dispensed.

I waited for one whole day, but no automatic reversal happened, so I raised a complaint with Canara Bank on 10th February 2025. Now, it has been 5 working days, but my complaint is still unresolved. My home branch is in Ghaziabad.

I would like to know:

  1. What is the typical resolution timeline for such cases?
  2. What should be my next steps if the bank does not resolve my issue soon?
  3. Should I escalate the matter to the Banking Ombudsman or RBI CMS Portal?
  4. Since RBI requires a written complaint document, how can I obtain one from the bank?
  5. I have preserved the ATM slip.
Has anyone else faced a similar issue? Please share your experiences and suggestions on how to proceed further.

Thanks in advance!

Thanks in advance!
 
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Solution
Aniket
ayush2635 said:
Hello TechnoFino Community,

I need advice regarding an ATM withdrawal issue with Canara Bank. On 9th February 2025, I attempted to withdraw ₹500 from an SBI ATM at IIT Ropar Campus. Unfortunately, the money was debited from my account, but the cash was not dispensed.

I waited for one whole day, but no automatic reversal happened, so I raised a complaint with Canara Bank on 10th February 2025. Now, it has been 5 working days, but my complaint is still unresolved. My home branch is in Ghaziabad.

I would like to know:

  1. What is the typical resolution timeline for such cases?
Click to expand...
Total 6 calender days including txn day to reverse the txn. After which you're eligible...
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ayush2635 said:
Hello TechnoFino Community,

I need advice regarding an ATM withdrawal issue with Canara Bank. On 9th February 2025, I attempted to withdraw ₹500 from an SBI ATM at IIT Ropar Campus. Unfortunately, the money was debited from my account, but the cash was not dispensed.

I waited for one whole day, but no automatic reversal happened, so I raised a complaint with Canara Bank on 10th February 2025. Now, it has been 5 working days, but my complaint is still unresolved. My home branch is in Ghaziabad.

I would like to know:

  1. What is the typical resolution timeline for such cases?
Click to expand...
Total 6 calender days including txn day to reverse the txn. After which you're eligible for 100/day.
ayush2635 said:
  1. What should be my next steps if the bank does not resolve my issue soon?
Click to expand...
Just chill bro let them delay. You will be eligible for compensation.
ayush2635 said:
  1. Should I escalate the matter to the Banking Ombudsman or RBI CMS Portal?
Click to expand...
Not now. Just wait and watch.
ayush2635 said:
  1. Since RBI requires a written complaint document, how can I obtain one from the bank?
Click to expand...
You have already mentioned that you made complaint on 10th feb. That's enough. What was the mode of making complaint? Do you have compliant/ticket ID?
ayush2635 said:
  1. I have preserved the ATM slip.
Click to expand...
Great
ayush2635 said:
Has anyone else faced a similar issue? Please share your experiences and suggestions on how to proceed further.

Thanks in advance!

Thanks in advance!
Click to expand...
Just chill bro, it's just ₹500. The more they delay, the more compensation you're entitled for.

Their time lapse on 14th only. 15,16,17: ₹300 already got accumulated...
 
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Solution
ayush2635 said:
I made the complaint through Customer Care Call centre and I have a complaint no.
Click to expand...
Great then, take a chill pill and relax. Wait and watch how long they take to credit.

As soon as your money get reversed/credited. Then after that make an another complaint asking compensation, I have already shown you calculation and if they fail to credit the compensation or deny your complaint then you need to make a complaint with RBI BO. Keep us updated, will let you know what to do & how to do if needed and possible.
 
Upvote 0 Downvote
ayush2635 said:
Thanks bro for you help.
I will keep you updated.
Click to expand...

Ok bro.

The compensation I am talking is about the delay beyond T+5 days for reversing the txn.

In other words, it's for failure to credit ₹500 into your A/c within T+5 days, because your A/c got debited but cash was not dispensed.

Mark post #2 as the best answer if I was able to answer all of your queries satisfactorily.
 
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I wanted to share an update on my ATM withdrawal issue. On 26th February, I emailed hocss1@canarabank.com regarding my complaint. Then, on 28th February, I received a call from the branch manager confirming that they had received my complaint and would work on it. When he initially requested that I come to the branch to submit a hard copy of the complaint, I explained that I don’t have time and I had already submitted the complaint via customer care. He mentioned that he would try an alternative solution instead.

I’m pleased to report that on 04th March, I received my ₹500 refund along with a compensation of ₹1800.

A big thank you to Aniket for the useful info and guidance!
 
Upvote 0 Downvote
ayush2635 said:
A big thank you to Aniket for the useful info and guidance!
Click to expand...
Welcome!

Having said that, you literally made me to feel I shouldn't have commented. Lastly, I had stopped commenting and marked for future as well. Even if it seems rude, it's harsh truth.

Even though I have addressed all your queries & two additional comments
properly and asked to wait patiently as it's mere 500, also told you will be entitled for more compensation if they delay more.

But you didn't stop and become impatient and bombarded with the repetitive questions.
 
Last edited:
Upvote 0 Downvote
Aniket said:
Welcome!

Having said that, you literally made me to feel I shouldn't have commented. Lastly, I had stopped commenting and marked for future as well. Even if it seems rude, it's harsh truth.

Even though I have addressed all your queries & two additional comments
properly and asked to wait patiently as it's mere 500, also told you will be entitled for more compensation if they delay more.

But you didn't stop and become impatient and bombarded with the repetitive questions.
Click to expand...
I sincerely apologize for the repeated inquiries. As a student attending a hackathon at IIT Ropad and facing my first such incident, I was anxious about a potential fraud. I appreciate your patience and understanding.
 
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