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Urgent help needed- Need your valuable suggestions for RBIO escalation...!!!!

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M

mailmenow

TF Ace
Issue1: My credit card application for federal bank was rejected and asked them for the main reason for rejection. I sent mail to Level-1,level-2. They replied with the reason as some internal norms only. Then escalated to level-3 and waited for some days. No response from them . So on 28th days i sent the reminder that 30 days is going to end. I got the exact copy paste reply on 29th day from level-3 also. No proper reason for rejection mentioned. 30 days was already over. I am going to escalate to RBI B.O. How much amount that can ask for compensation??? Should I mention the compensation specifically in the complaint discription page or just mentioned compensation in the column where it is provided???

Issue-2: I raised dispute regarding to remove the enquiry of icici bank credit card in CIBIL portal. Still now it is in open state. 30 days is over. Should I get the amount of Rs 100/day?? Will I get the amount automatically once the dispute is resolved or need to escalate to cibil again?? Should I need to register the complaint to RBI that the dispute is not yet resolved from cibil end or just wait for the compensation of Rs 100/day??

Issue-3: An axis bank enquiry was already removed from my cibil report and i downloaded the free yearly report from my end. So the unauthorised enquiry was not reflected in the report. I already raised some dispute with Cibil to change my mob no. So they changed it and sent 3 complimentary report(for 3 resolved disputes) to me. In the 3 report that removed enquiry still showing in all the complimentary report . Also my name, address having no space over there. There is something wrong from cibil end . I raised the concern 3 times with Cibil . Got revert everytime as "We have thoroughly reviewed your concern and wish to inform you that the enquiry you have disputed is older than 36 months. As per our guidelines, enquiries exceeding 36 months do not affect your CIBIL Score. As a result, we will not be initiating a consumer complaint for this particular enquiry. Rest assured, this will not affect your credit score in any way". I want to remove it from my complimentary report also. Why they denied to raise a service request to remove the enquiry same?? Shall I raise the complaint against cibil for the same??


Need your valuable suggestions for the above mentioned 3 issues
 
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Why your federal Bank cc rejected? Can you throw some light 🕯️ on this!!

Regarding compensation: I believe that unless you demonstrate or act as if you have suffered a loss due to the above issues, compensation will not be considered.
 
Anupama_Jha said:
Why your federal Bank cc rejected? Can you throw some light 🕯️ on this!!

Regarding compensation: I believe that unless you demonstrate or act as if you have suffered a loss due to the above issues, compensation will not be considered.
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How would I know the reason as they are not providing the proper reason
 
mailmenow said:
Issue1: My credit card application for federal bank was rejected and asked them for the main reason for rejection. I sent mail to Level-1,level-2. They replied with the reason as some internal norms only. Then escalated to level-3 and waited for some days. No response from them . So on 28th days i sent the reminder that 30 days is going to end. I got the exact copy paste reply on 29th day from level-3 also. No proper reason for rejection mentioned. 30 days was already over. I am going to escalate to RBI B.O. How much amount that can ask for compensation??? Should I mention the compensation specifically in the complaint discription page or just mentioned compensation in the column where it is provided???

Issue-2: I raised dispute regarding to remove the enquiry of icici bank credit card in CIBIL portal. Still now it is in open state. 30 days is over. Should I get the amount of Rs 100/day?? Will I get the amount automatically once the dispute is resolved or need to escalate to cibil again?? Should I need to register the complaint to RBI that the dispute is not yet resolved from cibil end or just wait for the compensation of Rs 100/day??

Issue-3: An axis bank enquiry was already removed from my cibil report and i downloaded the free yearly report from my end. So the unauthorised enquiry was not reflected in the report. I already raised some dispute with Cibil to change my mob no. So they changed it and sent 3 complimentary report(for 3 resolved disputes) to me. In the 3 report that removed enquiry still showing in all the complimentary report . Also my name, address having no space over there. There is something wrong from cibil end . I raised the concern 3 times with Cibil . Got revert everytime as "We have thoroughly reviewed your concern and wish to inform you that the enquiry you have disputed is older than 36 months. As per our guidelines, enquiries exceeding 36 months do not affect your CIBIL Score. As a result, we will not be initiating a consumer complaint for this particular enquiry. Rest assured, this will not affect your credit score in any way". I want to remove it from my complimentary report also. Why they denied to raise a service request to remove the enquiry same?? Shall I raise the complaint against cibil for the same??


Need your valuable suggestions for the above mentioned 3 issues
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Issue #1:
You can reach out to RBIO in this case. You could mention in the complaint's description along with the fields intended for compensation value.
Your primary goal should be to know the reason of rejection. You could ask for compensation only for the delay caused by Federal that caused you anguish. However, let's not forget that these are humans who sit in RBIO and bank's Ombudsman office and they pretty much understand the severity of the issues and its effect on other consumers. A bank can reject any application. Knowing the reason of rejection is just a matter of knowledge and right provided by RBI.
And asking for compensation in each and every case is not justified. As I said, you could ask for compensation only for the delay. You could mention any value that is lesser than the max value but it should be reasonable. Can it be more than the CC's joining and annual fee? What if the CC was LTF? Think.

Issue #2:
If the complaint is raised with CIC, then the CIC must have taken your bank account details while filing the dispute for rendering the compensation in case of delay. You are already waiting for 30 days. You could proceed to RBIO. RBIO will take care of the resolution and compensation.

Issue #3:
While reading this issue, I lost track of the actual issue.
Anyways, fetch your latest CIBIL report.
Is the enquiry in question present in this report?
If yes, is it more than 36 months old? If yes, then please forget about it for your own peace of mind. If no, then was it really removed by Axis bank? If no, then reach out to Axis or RBIO stating that Axis notified that the enquiry was removed but actually it isn't.
As far as the address/phone details are concerned, CIBIL could just say that this is what the bank submitted. But to cross-verify that, you could download your Experian report. In Experian report, you could see for which account, what was the detail (address, PAN, mobile, passport, etc.) shared by the bank to the CIC. Using this you could figure out whether it is the bank that shared the wrong data or it is CIBIL that is rendering the wrong data. Act accordingly.

This is not a "gyan" to you but for all of us to understand that let's not make "compensation" the primary objective of RBIO. It is the only team that at least stands by us in financial matters against all these big financial institutions. In one of my post here I had mentioned "Agar RBIO nahi hota to ye bank wale lagaan vasoolte hum logo se". That's how important it is for us.
If we abuse the compensation feature, then there would be a day when RBI will remove the compensation part for the consumers except the amount involved in the dispute.

Want to learn more about the Framework for compensation to customers for delayed updation/rectification of credit information?
Read it here: https://rbi.org.in/Scripts/NotificationUser.aspx?Id=12554&Mode=0
 
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I already tried multiple times to know the rejection reason. I got the exact copy paste reply from level -1,2,3 as a generic reply from federal

Regarding the 2nd issue, will cibil take care of the compensation for delay in resolution themselves without escalating to RBIO??

Regarding 3rd issue. The enquiry was 36 months older and axis already removed it. But it always reflected in the complimentary cibil report in which cibil sent to me after certain dispute. In Experian report and the cibil report which i downloaded from myself are pretty correct. But in the complementary reports are having these issues. Don't know how
 
mailmenow said:
Regarding the 2nd issue, will cibil take care of the compensation for delay in resolution themselves without escalating to RBIO??
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As I already mentioned, you are already waiting for 30 days. You could proceed to RBIO. RBIO will take care of the resolution and compensation.
You should proceed for the RBIO complaint. Just mention the compensation point in the RBIO complaint too. RBIO will direct CIBIL to pay if it founds a fault at CIC or CI's end.
 
hender said:
+1, This is really, important for everyone to understand.
Same for "every Issue escalation to RBI".
It will unnecessary delay important matters/issue.
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I didn't abuse RBI compensation feature. My issue is coming under the same only. Don't you see that there are several people who really misused the same.
Quantum said:
This is not a "gyan" to you but for all of us to understand that let's not make "compensation" the primary objective of RBIO. It is the only team that at least stands by us in financial matters against all these big financial institutions. In one of my post here I had mentioned "Agar RBIO nahi hota to ye bank wale lagaan vasoolte hum logo se". That's how important it is for us.
If we abuse the compensation feature, then there would be a day when RBI will remove the compensation part for the consumers except the amount involved in the dispute.
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hender said:
+1, This is really, important for everyone to understand.
Same for "every Issue escalation to RBI".
It will unnecessary delay important matters/issue.
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mailmenow said:
I didn't abuse RBI compensation feature. My issue is coming under the same only. Don't you see that there are several people who really misused the same.
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That's not for you, First apply on me , than for anyone else, May be on this forum or not.
 
Manikanta Svm said:
RBIO is literally waste of time , I have raised an issue to RBIO with audio proof's that SBI cheated me , he just simply closed stating that issue is from my side
its becoming a high level scam now
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Manikanta Svm said:
for someone it might work it totally depends on the guy which deals with your issue
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No. RBIO is not waste of time. Let's not pass such generalized judgement based on couple of personal experiences.
How someone drafts the RBIO complaint matters too. Audio recording? That would be the last thing someone sitting in RBIO office would entertain. Emails/SMS/written-documents are the first line of proofs that folks at RBIO consider the most.

In a RBIO complaint, what matters is:
90% : Structure of the complaint description, content, tone, written proofs that support the complaint's description.
10% : Who picked up the complaint. Rejected? Re-appeal if appealable or file a new one by learning from the mistakes.
 
Quantum said:
No. RBIO is not waste of time. Let's not pass such generalized judgement based on couple of personal experiences.
How someone drafts the RBIO complaint matters too. Audio recording? That would be the last thing someone sitting in RBIO office would entertain. Emails/SMS/written-documents are the first line of proofs that folks at RBIO consider the most.

In a RBIO complaint, what matters is:
90% : Structure of the complaint description, content, tone, written proofs that support the complaint's description.
10% : Who picked up the complaint. Rejected? Re-appeal if appealable or file a new one by learning from the mistakes.
Click to expand...
Thanks for sharing and spreading the awareness.
 
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Quantum said:
No. RBIO is not waste of time. Let's not pass such generalized judgement based on couple of personal experiences.
How someone drafts the RBIO complaint matters too. Audio recording? That would be the last thing someone sitting in RBIO office would entertain. Emails/SMS/written-documents are the first line of proofs that folks at RBIO consider the most.

In a RBIO complaint, what matters is:
90% : Structure of the complaint description, content, tone, written proofs that support the complaint's description.
10% : Who picked up the complaint. Rejected? Re-appeal if appealable or file a new one by learning from the mistakes.
Click to expand...
I have sent 22 emails to SBI for fixing an issue , I already gave RBIO those proof's , they are not even reading emails
at last I had to sent audio recordings for supporting proof , even SBI nodal officers are literal idiots they always waited for 2 days without answering my questions and only sent copy-paste template from earlier emails
 
Manikanta Svm said:
I have sent 22 emails to SBI for fixing an issue , I already gave RBIO those proof's , they are not even reading emails
at last I had to sent audio recordings for supporting proof , even SBI nodal officers are literal idiots they always waited for 2 days without answering my questions and only sent copy-paste template from earlier emails
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Manikanta Svm said:
In my case even RBIO has failed to get answers from SBI teams and simply stated without checking the issue
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RBIO team will only read your email when they ask for a response/clarification from you.
Just spamming their email IDs won't help you. And one should refrain from sending too many emails when they aren't asking for it.
One cannot expedite/pressurize the RBIO complaint processing by sending emails to them.

RBIO complaint is a matter of patience. Some of the complaints take more than 2-3 months to resolve.

If you sent 22 emails to some Regulated Entity (SBI in your case) where you are asking the same thing in each of the emails, then you only attach/share proof of 4-5 of them, and just mention about the 22 emails in the complaint's description.

The moment someone tries to be dominating (and not polite) or spammy (and not crisp and concise) in RBIO complaints, be sure it would get rejected.
 
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I think you misunderstood , i have sent 22 emails to sbi team not rbio before escalating ,and one more thing the issue was happening from november month , i had already given enough time i believe
 
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