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Urgent help needed regarding cibil

Sahil_07

TF Ace
My cibil goes down by 94 points due to idfc bank loan account(Amazon Pay Later) reported a missing payment.
But I have not used Amazon Pay Later for a year now..After getting the credit cards,I have not used it even for a single time.And paid all my previous dues on time.Infact in last month I closed my Amazon Pay Later,if there is any pending due it could not be closed.

So please guide me,what to do now,I have never done any reporting,so I don't have any idea how will I recover my cibil, please help🙏🙏 Screenshot_2024-05-20-09-18-23-54_c045579b1cb8a1660c0dc95ce651bac5.jpg
 
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