rojajimmy
TF Premier
Hello All,
I started on the smartwatch bandwagon with Pebble (11 years ago) and since then I am hooked. I currently have 8 smart watches and have had many more which didnt last.
I have had bad experieces with the Samsung ones though. I have had the galaxy watch 3, which I didnt wear as much becuase I got the watch 4 BT soon and it was needed to be repaired right after the 1 year mark while I was on a holiday. Long story short, they repaired it for free and now its the watch 6 LTE. Its in the service centre for last 20 days because they do not have spare parts for it.
I always knew buying anything expensive in India is foolishness considering the absolute shit show the service here is, but I like gadgets and ended up buying the watch 6 LTE.
8 months in, the buttons stopped working so I took it to the service centre. 1st thing they tell you is "liquid damage" so not covered over warranty. THESE IDIOTS GIVE ME THIS STUPID REASON FOR A WATCH WHICH THE COMPANY TELLS YOU TO SWIM WITH.
I wrote to the CEO and the national service head and they agreed to repair it for free because I don't swim with it & the only water that ever touch the watch is when I wash my hands. I almost treat it as water resistant.
I gave my watch to the service centre on 21st November. Today it's 11th December. (P.S. - the service centre is in Ahmedabad and they are fucking useless and big frauds as well)
It's been a wait of 20 days and counting because they don't have spare parts for it. They don't have spare parts for a watch which is just last gen and actively sold online and offline. Heck, companies even replace watches anywhere else in the world but INDIA WHERE THEY INSIST ON REPAIRING IT. (I have had fossil sent me a replacement in Canada and Fitbit in India so I know it 1st hand)
I am ok with that too but you can't keep my watch forever with you citing non availability of spare parts for a watch you are selling actively everyday. On top of that I have to follow up with my case manager via calls/e-mails every few days because he is not good at communicating with me about the updates.
I am asked to wait until the end of this week. I will write to the CEO and national service head again on Monday to get a replacement because it will be 25th day on Monday,16th December.
Just had to vent and also make you guys aware of the shit show Samsung is in India.
I started on the smartwatch bandwagon with Pebble (11 years ago) and since then I am hooked. I currently have 8 smart watches and have had many more which didnt last.
I have had bad experieces with the Samsung ones though. I have had the galaxy watch 3, which I didnt wear as much becuase I got the watch 4 BT soon and it was needed to be repaired right after the 1 year mark while I was on a holiday. Long story short, they repaired it for free and now its the watch 6 LTE. Its in the service centre for last 20 days because they do not have spare parts for it.
I always knew buying anything expensive in India is foolishness considering the absolute shit show the service here is, but I like gadgets and ended up buying the watch 6 LTE.
8 months in, the buttons stopped working so I took it to the service centre. 1st thing they tell you is "liquid damage" so not covered over warranty. THESE IDIOTS GIVE ME THIS STUPID REASON FOR A WATCH WHICH THE COMPANY TELLS YOU TO SWIM WITH.
I wrote to the CEO and the national service head and they agreed to repair it for free because I don't swim with it & the only water that ever touch the watch is when I wash my hands. I almost treat it as water resistant.
I gave my watch to the service centre on 21st November. Today it's 11th December. (P.S. - the service centre is in Ahmedabad and they are fucking useless and big frauds as well)
It's been a wait of 20 days and counting because they don't have spare parts for it. They don't have spare parts for a watch which is just last gen and actively sold online and offline. Heck, companies even replace watches anywhere else in the world but INDIA WHERE THEY INSIST ON REPAIRING IT. (I have had fossil sent me a replacement in Canada and Fitbit in India so I know it 1st hand)
I am ok with that too but you can't keep my watch forever with you citing non availability of spare parts for a watch you are selling actively everyday. On top of that I have to follow up with my case manager via calls/e-mails every few days because he is not good at communicating with me about the updates.
I am asked to wait until the end of this week. I will write to the CEO and national service head again on Monday to get a replacement because it will be 25th day on Monday,16th December.
Just had to vent and also make you guys aware of the shit show Samsung is in India.