knight
TF Legend
Damn man. These companies are heartless and reg customer experience i kinda agree. Insurance sector is doing terribly in this area, they're only focussing on sales.My mum was admitted to Indraprastha Apollo hospital, Delhi. The room was twin-sharing. The other aunty (patient) was having Aditya Birla's insurance. She was checked out in the morning, but in the evening I saw her daughter still in the TPA office. When I asked her what happened, she told me she is standing there since morning, but the hospital is allowing them to leave as the insurance company has still not responded. She told me that she had been calling customer care since morning but had no proper reply from Aditya Birla. The patient had an operation 2 days back & was sitting on a chair since morning. Just imagine the situation & this happened in one of the Top hospitals in Delhi.
I recently bought Max Life term plan and mailed them some questions reg the policy. I haven't received any reply in 6 days. Escalated it yesterday. Also Both HDFC life and Max life dont have toll free numbers.. their 1860* numbers charge 2.5 Rs/min and support is below average.