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Why is opening an HDFC account online such a hassle?

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rusty17

rusty17

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Opening an HDFC Bank SavingsMax account online has been nothing short of a frustrating experience. Their website advertises a fully digital and paperless process without any branch visit, but I'm starting to think it's all just smoke and mirrors. I followed all the steps, did my Aadhaar e-KYC and filled all the forms but just as I finished the application there was no videoKYC and also no link for initiating one. Just an Application Completed pagea nd that representative will get in touch soon.

I waited for full two days and then decided to reach out to customer support, hoping they could help me. But their responses were as generic as a chatbot's, repeating the same tired lines and requesting the information that I already provided.

After 3 days of back-and-forth, they finally dropped the bombshell – I had to visit a branch for verification (which I won't be since I only get Sundays off). Wasn't this supposed to be a fully digital process?

I remember opening an Axis account a year ago, and it was a breeze compared to this HDFC ordeal. Their online process was smooth and seamless, and I was able to start using my account right away.

It's a shame that HDFC, such a reputed bank, has such a clunky and user-unfriendly online account opening process. They're really falling behind the times compared to their competitors.
 
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varun__goel_ said:
There seems to be some problem. Get in touch with customer care to know the reason for Dr Block. Never have faced or seen such issue.

For regular savings account product code is 100

No you cannot change address just for receiving welcome kit
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Could it be the reason bcoz Bank branch didn't approved the account yet ?
Sat, sun & Monday holiday 😐
 
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While Opening the account HDFC gives you an option to choose your nearest branch, then how come you have no idea about your branch?
Also the account is initially opened in a Nodal branch and later when it is fully activated ( 2 to 3 working days) it is transferred to your selected branch.
 
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bigbyte said:
While Opening the account HDFC gives you an option to choose your nearest branch, then how come you have no idea about your branch?
Also the account is initially opened in a Nodal branch and later when it is fully activated ( 2 to 3 working days) it is transferred to your selected branch.
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I know the branch and location. I'm saying..I'm not sure about MAB.
 
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bigbyte said:
And we have heard horror stories on this forum itself where branch executive have demanded more than 2 Lac cheque as initial funding to open A SB MAx account in HDFC. But yes, if your work in branch got over quickly there is nothing like that.
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Tirupati is a small town. And, being an ex-AGM (IT) of SBI is a very big advantage. Their BM, Officials n other staff think twice before talking to me. Forget about Agents. So, not a word about deposits, insurance policies, ULIPs, or MFs....
 
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I faced the same while opening an sbmax in a branch about 2 mins away from home. They were very enthusiastic about coming home to collect the docs but told them I would deliver it to the branch instead. When I went to the branch this happened, my understanding is that they just cancelled my application and started reapplying as then the employee can add his/her id as the person who bought in the account
 
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denisjos said:
I faced the same while opening an sbmax in a branch about 2 mins away from home. They were very enthusiastic about coming home to collect the docs but told them I would deliver it to the branch instead. When I went to the branch this happened, my understanding is that they just cancelled my application and started reapplying as then the employee can add his/her id as the person who bought in the account
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Like the way we are trying to get even one rupee as cash back on our low value trxns, those guys are also desperate to get some commission. We are not living on our cash backs. But, they are living on such commissions. Poor chaps.... My sympathies are with them.
 
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RAMESH BABU N said:
Like the way we are trying to get even one rupee as cash back on our low value trxns, those guys are also desperate to get some commission. We are not living on our cash backs. But, they are living on such commissions. Poor chaps.... My sympathies are with them.
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True. But the problem starts when they start to act smart and try to maximise that commission by forcing us to open higher variant accounts or insisting on higher IP money/fixed deposit in order to open the account.
 
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Same experience with me. Opened their regular savings account online on 12th. Did Vkyc on 13th. Yet received no message from them if it was successful or not. So went to branch yesterday. They told me they still have no data related to my account and so come later. Also told me they are hesitant to complete my KYC as it was opened online and no one wants to take risk. Meanwhile i got my user id through net banking and saw my KYC status as pending there. Also yesterday the agent who did my Vkyc called me and said me that the Vkyc was successful. But yet to receive any such written confirmation from them. Their website is still showing that application is incomplete. No welcome kit is dispatched yet. All of them have no clue what is the problem. So wrote a mail explaining the issue to their cc yesterday. Feel like they are living in some 2g internet era these days. Even grameen banks are faster than them. Anyone opening account with them kindly go to offline branch and open there.
 
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Abhisek said:
Same experience with me. Opened their regular savings account online on 12th. Did Vkyc on 13th. Yet received no message from them if it was successful or not. So went to branch yesterday. They told me they still have no data related to my account and so come later. Also told me they are hesitant to complete my KYC as it was opened online and no one wants to take risk. Meanwhile i got my user id through net banking and saw my KYC status as pending there. Also yesterday the agent who did my Vkyc called me and said me that the Vkyc was successful. But yet to receive any such written confirmation from them. Their website is still showing that application is incomplete. No welcome kit is dispatched yet. All of them have no clue what is the problem. So wrote a mail explaining the issue to their cc yesterday. Feel like they are living in some 2g internet era these days. Even grameen banks are faster than them. Anyone opening account with them kindly go to offline branch and open there.
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HDFC don,'t send confirmation regarding KYC.

You're good to go if the executive confirmed on call. You can also call customer care to confirm the same.

For further confirmation, wait for 1-2 days more. If DC is generated, then everything is perfect as HDFC does not issue DC till kyc is completed
 
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varun__goel_ said:
HDFC don,'t send confirmation regarding KYC.

You're good to go if the executive confirmed on call. You can also call customer care to confirm the same.

For further confirmation, wait for 1-2 days more. If DC is generated, then everything is perfect as HDFC does not issue DC till kyc is completed
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Executive told me to wait 7 working days. They don't have full data related to my account. Plus offline branch walas are not willing to cater to those who opened account online. After they fix this issue, i will just close this account and open another account offline.
 
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HDFC takes 5 to 7 working days to complete all process related to opening of savings account. At present you might see a different branch allocated to you but it will change to your chosen branch once account is Fully functional.

Also, if you were in hurry and physical branch was near to your place, instead of approaching branch AFTER online account opening, you should have approached them before.

When you open an account at branch you can get insta kit immediately.
 
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bigbyte said:
HDFC takes 5 to 7 working days to complete all process related to opening of savings account. At present you might see a different branch allocated to you but it will change to your chosen branch once account is Fully functional.

Also, if you were in hurry and physical branch was near to your place, instead of approaching branch AFTER online account opening, you should have approached them before.

When you open an account at branch you can get insta kit immediately.
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1.Branch details are correct. It is in branch where i want. Just further details are not there.
2.Physical branch is not closer to me. It is 60km away. I approached the local branch where i live first. They told me to go to branch near my aadhar address. That is why i opened online.
 
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