World Safari Travel Insurance

[nivek]

Hello TF Community, if anyone has actually availed the RBL World Safari complimentary Travel Insurance for a foreign trip:
1. could you let us know if it was accepted for the VISA approval?
2. Is it only available for the first year of the card issuance?

Could not find anything solid on search, hence the post.

 

[image]

and which all countries are mentioned in it?
Like, for travel insurances, the premiums and coverages are based on where you travel to and how many days.
In this policy, does it say worlwide or does it mentioned which all countries the policy covers?

Worldwide excluding India.

 

[Arav_9129]

I have opted for world safari card recently and I spotted this during my first statment. Do I need to send SMS to opt for Insurance or any steps to be followed ?

 

[Guddi]

I have opted for world safari card recently and I spotted this during my first statment. Do I need to send SMS to opt for Insurance or any steps to be followed ?

View attachment 84992

This insurance is different. You will probably get a mail, wait and see. Nothing to be done for enrollment, afaik.

 

[Batman]

I have opted for world safari card recently and I spotted this during my first statment. Do I need to send SMS to opt for Insurance or any steps to be followed ?

View attachment 84992

Guddi is right. No action needed from your end. You should get the email in a month or so.

An email requests for your details - name, passport, DOB etc.

Once you confirm that, you'll get the insurance in the next email.
Also, you'll get automated yearly renewal by email.

 

[Arav_9129]

Guddi is right. No action needed from your end. You should get the email in a month or so.

An email requests for your details - name, passport, DOB etc.

Once you confirm that, you'll get the insurance in the next email.
Also, you'll get automated yearly renewal by email.

As I have my trip in next week. I hope to have this earlier from RBL but understood it takes a circle time from them to issue the insurance cover.

Wrote them back and got a standard response as check with care insurance from CS. Anyways to expedite ?

 

[Batman]

As I have my trip in next week. I hope to have this earlier from RBL but understood it takes a circle time from them to issue the insurance cover.

Wrote them back and got a standard response as check with care insurance from CS. Anyways to expedite ?

I'm afraid I don't know. Maybe try escalating to regional head and then nodal desk?

 

[Arav_9129]

May I get the contact details please

 

[Arav_9129]

Pathetic customer care team. They should respond me to wait for XYZ time. One line response "contact care insurance"

 

[Arav_9129]

Does the RBL application blanks the screenshot ? When I take screenshot of my unbilled transactions " it is masked completely in black"

 

[Batman]

1. Contact details of escalation team at RBL - I'm afraid I don't know. I didn't need it so far, luckily.
2. Customer care team concern - CARE insurance is responsible here. It is not the RBL team that does everything
3. Dont know about the screenshot norms

 

[Arav_9129]

We would like to inform you that kindly visit on Website: https://oneassist.in and connect on customer service: 1800-123-3330 / 8080-333-333.

Latest communication from RBL

 

[Arav_9129]

After reaching out to Head - Customer care direct, his team is resolving my queries

 

[federer.reddevil]

After reaching out to Head - Customer care direct, his team is resolving my queries

View attachment 86350

Who you contacted even I am having the issue

 

[Arav_9129]

Who you contacted even I am having the issue

Did u follow greviance redressel procedure ?

 

[federer.reddevil]

Did u follow greviance redressel procedure ?

I contacted RBL Customer care they asked to mail to care team no reply from them then I called them that time they said to call RBL this back and forth happened 3 times