Wrong payment history reported by bank

[The_Beast]

Hey everyone!
There is a big problem which i am facing. I have an Auto loan from UCO bank. The payment is done via auto debit from my current account in icici. The problem is that UCO bank has reported payments of Jan, feb and march 2022 as overdue and mentioned under SMA(suspect default) in the credit report. However, the bank statement says otherwise. All the payments have been on time. I visited the branch manager and even he was shocked seeing this. He has even given a written letter that all the payments have been on time and i have a large history of 100%on time payments. This error is due to a problem from bank's side.
I have raised dispute in both cibil and experian, but received no reply yet. My cibil score has fallen from 800s to 600s all because of this. Kindly suggest what should i do? Facing big problems due to this. Even when my payments have been on time, false reporting is being done to these credit companies.

 

[prc1990]

Had a serious chat with Branch manager, and the regional head. They have assured that the errors have been corrected by the bank and will be reflected on 15th of may(next reporting date) .
I was checking my report,i see that they have even sent a credit enquiry to CIBIL and mentioned "others" as for the reason behind enquiry. I think that it is a part if pricess for rectification. I hope that correction will be made. I havent involved ombudsman yet. Will wait till the given deadline...

Awaiting your response sir! Please share an update with us if possible.

 

[The_Beast]

Awaiting your response sir! Please share an update with us if possible.

Apologies from my side on not being active.
My case hasn't solved yet. I have warned the BM that i may have to take legal action, he has asked me to wait till end of this month. If nothing changes, i will file a case in consumer court...
The customer has to suffer due to mistakes of these financial institutions

 

[prc1990]

Apologies from my side on not being active.
My case hasn't solved yet. I have warned the BM that i may have to take legal action, he has asked me to wait till end of this month. If nothing changes, i will file a case in consumer court...
The customer has to suffer due to mistakes of these financial institutions

Before that shouldn't you file a complaint with RBI? I did in the last week and no progress has been made yet.

Sources say RBI rejects most of the cases upfront due to non maintainable complaint or settle the case in favour of the banks mostly irrespective of where the root cause lies at.

 

[The_Beast]

Before that shouldn't you file a complaint with RBI? I did in the last week and no progress has been made yet.

Sources say RBI rejects most of the cases upfront due to non maintainable complaint or settle the case in favour of thr banks mostly irrespective of where the root cause lies at.

I don't think rbi will be able to help in this case.. Rbi would have helped if monry was involved, but with credit scores, consumer court will be better, isnt it?

 

[prc1990]

I don't think rbi will be able to help in this case.. Rbi would have helped if monry was involved, but with credit scores, consumer court will be better, isnt it?

While filing complaint, I indeeed noticed an option related to incorrect reporting of credit score which I selected in my case.

Yes we can go to Consumer Court directly but that would also need lot of time and all.

 

[The_Beast]

While filing complaint, I indeeed noticed an option related to incorrect reporting of credit score which I selected in my case.

Yes we can go to Consumer Court directly but that would also need lot of time and all.

Ohh. Thats new information.. Will try.. Thanks!
Btw, did you get any reply or any help from rbi?

 

[prc1990]

Ohh. Thats new information.. Will try.. Thanks!
Btw, did you get any reply or any help from rbi?

No progress since last week when the complaint was registered.

 

[prc1990]

My recent note to the team. Seems like I'm begging literally .

 

[The_Beast]

My recent note to the team. Seems like I'm begging literally .

These banks takes us for granted.. As if they are doing charity on us...
Its banks who should be behind us, not we.... I dont know what these people think of themselves. I hope your case gets resolved as soon as possible. (hoping same for mine)..
Even rbi doesn't seem interested.. I think i will contact the banking ombudsman first. They are relatively efficient i heard..

 

[prc1990]

These banks takes us for granted.. As if they are doing charity on us...
Its banks who should be behind us, not we.... I dont know what these people think of themselves. I hope your case gets resolved as soon as possible. (hoping same for mine)..
Even rbi doesn't seem interested.. I think i will contact the banking ombudsman first. They are relatively efficient i heard..

You meant your bank's internal ombudsman?

 

[prc1990]

You meant your bank's internal ombudsman?

Raised an internal complaint and they have put some comments related to filling of ITR and all these trash responses. Who on earth did recruit all these people who doesn't even have the capability to understand user complaint .

 

[prc1990]

These banks takes us for granted.. As if they are doing charity on us...
Its banks who should be behind us, not we.... I dont know what these people think of themselves. I hope your case gets resolved as soon as possible. (hoping same for mine)..
Even rbi doesn't seem interested.. I think i will contact the banking ombudsman first. They are relatively efficient i heard..

Any latest developments on your case?

 

[prc1990]

Just extracted a fresh report from CIBIL and all my delayed payments are now corrected and score jumps to 752 from 711.

Thank You @souvikdey2002 for your guidance and assistance. Feeling much more relaxed now .

 

[prc1990]

Do you have Cibil subscription?

Nope managing with monthly refresh from HDFC .

 

[ashwinkashwink is verified member.]

Just extracted a fresh report from CIBIL and all my delayed payments are now corrected and score jumps to 752 from 711.

Thank You @souvikdey2002 for your guidance and assistance. Feeling much more relaxed now .

Finally your problem is solved that's good

 

[007]

Just extracted a fresh report from CIBIL and all my delayed payments are now corrected and score jumps to 752 from 711.

Thank You @souvikdey2002 for your guidance and assistance. Feeling much more relaxed now .

Congrats!

 

[prc1990]

So you taking that LTF CC offer you got now?

Will go for BoB followed by HDFC as HDFC LTF would be through out the year but may not be for BoB post Sept .

 

[prc1990]

Apply for both simultaneously
What about IDFC and Indusind?

I already have IDFC and Indusind. No! Being a responsible borrower, will not apply in parallel, will go for one after another .

 

[souvikdey2002]

Just extracted a fresh report from CIBIL and all my delayed payments are now corrected and score jumps to 752 from 711.

Thank You @souvikdey2002 for your guidance and assistance. Feeling much more relaxed now .

Hard Work is all yours's so congratulations to you too after a long tiring fight. I know exactly how grueling this is.
We only need to be financially more & more literate & stop these banks from taking us for granted for anything & everything.

 

[naviworks]

I had similar problem with sbi. Gave a detailed complaint in https://consumerhelpline.gov.in/

Bank responded. Now awaiting correction in score