Asked For LTF Conversion They Took It As A Card Closure Request

[muk9998]

I have sent them mail to make my sbi CB a lifetime free surprisingly received msg stating that your card closure request couldn't be proceed

Mail I sent

The SMS

 

[kuchbhikuchbhi is verified member.]

Can you tell it in English

I meant that even if not converted to LTF don't let them close by any chance

 

[kuchbhikuchbhi is verified member.]

Why should I bro. I don't had any intension to close the card . They given me an upgrade also to sbi BPCL octane rupay card

I said for @muk9998

 

[mailmenow]

I said for @muk9998

Ohh my mistake 😅. Sorry bro

 

[muk9998]

Update - LTF Rejected, Gave Joining fees reversal

 

[SSV]

Update - LTF Rejected, Gave Joining fees reversal

This is quite normal...every year renewal fee can be reversed.. After two years you can get it ltf

 

[sovon]

This is quite normal...every year renewal fee can be reversed.. After two years you can get it ltf

When we can request that fee reversal, like when they charge the fee? Or before next renewal?

 

[Bart Simpson]

They did same for me when asked to ltf but they convert it to LTF

 

[mailmenow]

Without spending 2 lakh , will they reverse the AF?

This is quite normal...every year renewal fee can be reversed.. After two years you can get it ltf

 

[SSV]

When we can request that fee reversal, like when they charge the fee? Or before next renewal?

After charging is preferable..
In most likely scenario they will do it

 

[SSV]

Yes

Without spending 2 lakh , will they reverse the AF?

, if you spend above 1L , they will definitely do it..
Sometimes you can try even for 50k spending

 

[b4bhar]

Without spending 2 lakh , will they reverse the AF?

Yes bro, they do it. That's what I mentioned it to you

 

[cardy]

They usually raise closure request to check for LTF offer in your account

Yah right 👍

 

[mailmenow]

Yes

, if you spend above 1L , they will definitely do it..
Sometimes you can try even for 50k spending

The request is directly taken by customer care agent or specifically we need to connect to card closure team to get it reversed??

 

[SSV]

The request is directly taken by customer care agent or specifically we need to connect to card closure team to get it reversed??

Normal customer care agent initially

 

[b4bhar]

Normal customer care agent initially

Bro, if the app shows waiver option, what can we do? I selected other charges and fees. It showed me a pop up that we will take it back. Then, i clicked avail waiver. But then it asks to select one option and what ever option i select it says they are not charged as annual fee option is not there.

I think you got the waiver directly from the app, right?

 

[mailmenow]

Please share the screenshot of the main reason listed

Bro, if the app shows waiver option, what can we do? I selected other charges and fees. It showed me a pop up that we will take it back. Then, i clicked avail waiver. But then it asks to select one option and what ever option i select it says they are not charged as annual fee option is not there.

I think you got the waiver directly from the app, right?

 

[vaibhav111vaibhav111 is verified member.]

I have sent them mail to make my sbi CB a lifetime free surprisingly received msg stating that your card closure request couldn't be proceed

Mail I sent View attachment 112507

The SMS
View attachment 112508

through SBI app i asked for annual fees reversal for sbi simplyclick and received sms and email the same you have received.

 

[vaibhav111vaibhav111 is verified member.]

for my sbi cashback i called 2 days back and i'm eligible for fees reversal once charged i knew LTF would be difficult hence i didn't asked may be next year would ask for LTF then, got CB in 24th october 2022.

 

[mailmenow]

Whats your annual spend in this current year?

for my sbi cashback i called 2 days back and i'm eligible for fees reversal once charged i knew LTF would be difficult hence i didn't asked may be next year would ask for LTF then, got CB in 24th october 2022.

 

[technoswan]

This happened to me too. They can see if any retention offers available to card only after raising closure request. After telling offers available or not, they will verbally ask for confirmation about closure or continue, tell them you want to continue card for while. Customer care agent told me this.