How to file a complaint against a bank on the RBI banking ombudsman portal

[Strange]

After the CIBIL hit, the PNB credit card application was approved, but there has been no update since then.

Did you provide all documents over email?

 

[Pho3nix]

Did you provide all documents over email?

Yes, and 2 days after the RBI complaint, PNB clowns emailed that they would provide an update, but no update has been provided.

 

[knight]

I also have case pending from over 1.5 months.

No updates. Even the bank didn’t send any updates.

Mailed RBI and called the helpline. Their only response was that the case is in progress and they can’t share any further updates.

 

[mailmenow]

Is it necessary to attach all the documents proof again with the RBI reply mail in which we already uploaded it in the RBI cms portal once?

 

[hender]

Is it necessary to attach all the documents proof again with the RBI reply mail in which we already uploaded it in the RBI cms portal once?

Not necessarily, but if you have some other evidence, you can share that to make your point/case super strong ☝️
If not , than no harm attaching old.

 

[mailmenow]

Not necessarily, but if you have some other evidence, you can share that to make your point/case super strong ☝️
If not , than no harm attaching old.

What about the call recordings proof. Will RBI accept that as a proof? Because in cms portal call recordings not supported. Even in RBI reply mail also clearly mentioned jpg, pdf, doc file are supported

 

[hender]

What about the call recordings proof. Will RBI accept that as a proof? Because in cms portal call recordings not supported. Even in RBI reply mail also clearly mentioned jpg, pdf, doc file are supported

Y e s Sir, As per RBI Directives!!

 

[mailmenow]

Y e s Sir, As per RBI Directives!!

But how to upload it as cms portal don't support the file extension and also RBI mail reply didn't mention about the file extension also

 

[hender]

But how to upload it as cms portal don't support the file extension and also RBI mail reply didn't mention about the file extension also

Yes exactly, you can't go outside the directives ☝️✅
PDF JPEG word PNG ONLY

 

[mailmenow]

Yes exactly, you can't go outside the directives ☝️✅
PDF JPEG word PNG ONLY

So you are telling that call recordings can't be accepted. Right?

 

[hender]

So you are telling that call recordings can't be accepted. Right?

Have doubt, even most of the cases got registered ®️, Just to fulfill - Eco system...
Extortion is evident - either by FI or Customer.
The real purpose of refinement in Product Quality and Services - Lost somewhere !!

 

[6ix9ine]

So you are telling that call recordings can't be accepted. Right?

Correct, call recording is not a proof for them.

 

[krishc]

I wanna file my first RBIO complaint. It will be against LIC HFL for not passing on the repo rate cut benefits. Any suggestion from the experienced folks here before I dive in ?

 

[GABBA₹]

I don't think you will have a problem if you raise a complaint now

Thanks @Anindya98

You can raise RBIO complaint as long as last communication from bank is less than one year old.

Thanks @SJM
Received 5k compensation from ICICI

Thread 'Wrong CIBIL hit by ICICI. Compensation received after RBIO complaint.' https://technofino.in/community/thr...ensation-received-after-rbio-complaint.45604/

 

[hender]

Thanks @Anindya98

Thanks @SJM
Received 5k compensation from ICICI

Share more about it in a single post with timelines !

 

[GABBA₹]

Share more about it in a single post with timelines !

Thread 'Wrong CIBIL hit by ICICI. Compensation received after RBIO complaint.' https://technofino.in/community/thr...ensation-received-after-rbio-complaint.45604/