How RBL is playing tricks...

[AlgoTrader]

So here is my little story...
I have an RBL credit card and few months ago, I got a spend based offer from RBL bank. On doing transaction worth X from Aug 1 to 31st and offer includes both dates, I will be given Rs. Y worth of vouchers.

And I did the said transaction on August 31st. But didn't get the voucher.
When I dropped an email to Customer Care on this, they said the transaction was done on August 31st as per the Credit card statement but settled only after 31st and hence I am not eligible for voucher.
T&C of offer mentioned that Transaction should be done between August 1st and 31st, and nowhere they mentioned about settlement date. I have never experienced this with any other bank's spend based offers.

I escalated the issue till level 3, but still same response from everyone. This bank kind of plays our game (points, rewards and cashback) against us.. 🙂

 

[pinki]

So here is my little story...
I have an RBL credit card and few months ago, I got a spend based offer from RBL bank. On doing transaction worth X from Aug 1 to 31st and offer includes both dates, I will be given Rs. Y worth of vouchers.

And I did the said transaction on August 31st. But didn't get the voucher.
When I dropped an email to Customer Care on this, they said the transaction was done on August 31st as per the Credit card statement but settled only after 31st and hence I am not eligible for voucher.
T&C of offer mentioned that Transaction should be done between August 1st and 31st, and nowhere they mentioned about settlement date. I have never experienced this with any other bank's spend based offers.

I escalated the issue till level 3, but still same response from everyone. This bank kind of plays our game (points, rewards and cashback) against us.. 🙂

Raise with RBio

 

[SSQ]

RBL Bank doesn't have proper grievance policy. All levels of support are the same.
I had similar issue with RBL IndianOil card as transaction date is different from settlement date.
They credited RPs for both cycles in next month. As there is reward point cap I lost some cashback value.
Only RBIO can help in this matter.

 

[Shubham1221]

Every bank do the same

 

[amitamit is verified member.]

go to RBI

 

[AlgoTrader]

looks like RBIO is the way to go , will wait for 7 days before I file an issue