Hi,
Just received this email from Axis bank mentioning about new "Burgundy Promise" service, where Axis Bank is committing to resolution of selected service requests within 6 hours for Burgundy Account.
The SRs covered are limited and should increase going forward.
Key service requests covered by the Burgundy Promise
• Account Activation
• Account Migration
• Account Freeze Removal
• Account Transfer
• Name Update
• Email ID Update
• Contact Number Update
• Address Update
• Family Banking
• Nominee Update
This is probably an extension of their Promise of Service initiative for selected HNI credit cards and is for Burgundy Saving Account customer.
Lets wait and watch if Axis is actually able to resolve these SRs as committed...or just provide some copy-paste answers within 6 hours to comply (and then stretch the SR resolution to their own comfortable timelines).
Just received this email from Axis bank mentioning about new "Burgundy Promise" service, where Axis Bank is committing to resolution of selected service requests within 6 hours for Burgundy Account.

The SRs covered are limited and should increase going forward.
Key service requests covered by the Burgundy Promise
• Account Activation
• Account Migration
• Account Freeze Removal
• Account Transfer
• Name Update
• Email ID Update
• Contact Number Update
• Address Update
• Family Banking
• Nominee Update
This is probably an extension of their Promise of Service initiative for selected HNI credit cards and is for Burgundy Saving Account customer.
Lets wait and watch if Axis is actually able to resolve these SRs as committed...or just provide some copy-paste answers within 6 hours to comply (and then stretch the SR resolution to their own comfortable timelines).