So booked turkish for ur brother successfully on call? All details over call? How did u pay taxes on call? Did they share some link to verify details and pay? Or u told card details also on call itself.
So this was my first award booking in Turkish airlines. So I could only book for myself and not family online through website. Once you complete your first award flight, you will be able to book award flights for your family as well.
The first time I called the customer care, the lady told me that she can only book an award flight for me because my account was new! After convincing her that customer care has the ability to book award flights for family as well, she told me that she cannot find Air India flight even though I told her many times that it was an alliance partner booking and not Turkish airlines booking. After wasting 20 mins trying, finally disconnected the call.
Then I tried booking a single ticket for myself first. Got the error which I shared above.
Then I called the customer care after 1hr. This time, a guy picked up who was knowledgeable and directly asked me if he should book on my behalf when I told him that I was getting an error. He asked me which airlines I was looking for and the flight number along with the schedule. He quickly looked it up and said that there was only 1 economy and 1 business class available. Looked up for multiple days and had the same issue. Finally I asked him if he can book separate tickets (1 economy and 1 business class), he said that he can try but won't be able to guarantee that I will get both if someone else books one of them during the booking as he would need to book it one at a time. I said it's fine since those tickets were available since few weeks.
So he started with my booking first in economy. Asked for the miles number, name, phone number and email. Then sent me an email with the details for me to confirm if everything was correct. Then he confirmed the booking. He said that I can pay at the end after 2nd booking.
Then he started booking the 2nd ticket. Asked for the name, dob, phone and email. Sent another email to confirm the details. Then he confirmed the booking.
Then he started the payment process in the order: 1st ticket taxes -> 1st ticket miles redemption -> 2nd ticket taxes -> 2nd ticket miles redemption.
Taxes payment: Give card holder name first. Then enter card details in IVR. No pin needed. Taxes were paid in EUR (33 EUR in my case).
Miles redemption: Enter miles account pin (same as login pin) in IVR.
Finally he sent the tickets in email. Took 50 mins in all. So if its a single booking, should not take more than 30 mins if you find a good customer rep!
Sorry for the long post 😅
