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Infinia HDFC SPC Approval process guidelines for INFINIA DCB Regalia Gold

Dear Mr. aam.aadmi,

This is with reference to your e-mail dated XXXX XX, 2023 addressed to our Senior Management and our subsequent interim response sent on dated XXXX XX, 2023 regarding your HDFC Bank credit card account.

It is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience you have been put through in the experience. We have taken note of your feedback shared regarding the interactions with our relationship manager towards issuance of a lifetime free Regalia Gold credit card. Your specific comments shared has been treated with full attention.

Based on your interactions with our relationship manager, we confirm having arranged to convert your existing Regalia Gold credit card ending XX21 to a lifetime free card and the same will be processed by XXXX XX, 2023. We seek your patience in the interim period.

Having said this, we wish to clarify that there is no annual / renewal fee applicable for your credit card account. We also wish to inform you that your relationship is extremely important to us. Hence, we urge you to continue usage on your credit card providing us with more opportunities to serve you.

For any further clarification, please feel free to write to us at priorityredressal.creditcards@hdfcbank.com and we shall be glad to assist you.

Kindly note the query reference number for this correspondence is XXXXXXXXXX.

Assuring you of our best services at all times.

Regards,

XXXXXX XXXXXX

Customer Service Manager
Principal Nodal Officer Desk
HDFC Bank Ltd.
 
Dear Mr. aam.aadmi,

This is with reference to your e-mail dated XXXX XX, 2023 addressed to our Senior Management and our subsequent interim response sent on dated XXXX XX, 2023 regarding your HDFC Bank credit card account.


It is unfortunate to note that your recent interactions with the bank have not been to your satisfaction and we regret the inconvenience you have been put through in the experience. We have taken note of your feedback shared regarding the interactions with our relationship manager towards issuance of a lifetime free Regalia Gold credit card. Your specific comments shared has been treated with full attention.

Based on your interactions with our relationship manager, we confirm having arranged to convert your existing Regalia Gold credit card ending XX21 to a lifetime free card and the same will be processed by XXXX XX, 2023. We seek your patience in the interim period.

Having said this, we wish to clarify that there is no annual / renewal fee applicable for your credit card account. We also wish to inform you that your relationship is extremely important to us. Hence, we urge you to continue usage on your credit card providing us with more opportunities to serve you.

For any further clarification, please feel free to write to us at priorityredressal.creditcards@hdfcbank.com and we shall be glad to assist you.

Kindly note the query reference number for this correspondence is XXXXXXXXXX.

Assuring you of our best services at all times.

Regards,

XXXXXX XXXXXX

Customer Service Manager
Principal Nodal Officer Desk
HDFC Bank Ltd.
Any particular reason to go for Regalia Gold LTF instead of DCB LTF or Infinia FYF?
 
When they say 8L limit and 7.5L spends for Infinia..

Does the existing card matter? Should the customer be on Regalia only?
Or they can directly upgrade from Millennia..

Anybody got an upgrade to Infinia from a lower card than regalia?
Yes, there are many posts regarding this.

Users were offered Infinia directly from Millennia and Moneyback (meeting both CL and Spends criteria).

If any criteria is not fulfilled, then you have to take special approvals.
(Either via your regular RM or through your Corporate RM via Corporate Connect.)
 
Tell me one thing, if fulfilling both the conditions,
1. Having existing limit of 8 Lacs and
2. Have spent more than 7.5 Lacs.

Is there any requirement to provide ITR/salary slips/income proof to get the upgrade ?

(I have diners black, looking to upgrade to Infinia)
 
Tell me one thing, if fulfilling both the conditions,
1. Having existing limit of 8 Lacs and
2. Have spent more than 7.5 Lacs.

Is there any requirement to provide ITR/salary slips/income proof to get the upgrade ?

(I have diners black, looking to upgrade to Infinia)
Unlikely. Itr or salary is for credit appraisal which is req when you request LE.
 
Tell me one thing, if fulfilling both the conditions,
1. Having existing limit of 8 Lacs and
2. Have spent more than 7.5 Lacs.

Is there any requirement to provide ITR/salary slips/income proof to get the upgrade ?

(I have diners black, looking to upgrade to Infinia)
Is the spend requirement for the last 1 year or 6 months??
 
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