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Fuel payment via ICICI fastag is disabled

sgoyal9

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I have two cars fitted with the ICICI fastag.

Recently, ICICI has disable fuel transactions on their fastags. There seems no way to enable it. Reached to customer service via email and they said that they have disabled this feature temporary.

Got money stuck in the accounts now. No way to refund it either.
 
I have two cars fitted with the ICICI fastag.

Recently, ICICI has disable fuel transactions on their fastags. There seems no way to enable it. Reached to customer service via email and they said that they have disabled this feature temporary.

Got money stuck in the accounts now. No way to refund it either.
What error are you getting while fuelling using ICICI fastag?
Yes there’s a brief explanation on this in my hpcl thread
 
When you use HP pay to scan the fuel bunk QR code, the option to pay via Fastag is not available.
The fuel attendant tried to input my vehicle number in his machine and it was showing fuel transactions are disabled.

I had enabled fuel transactions a month prior and can see that in the ICICI fastag portal as well in the activity section.
However, now the dashboard is saying fuel transactions are disabled. The option to enable fuel transaction is also not available. Then emailed customer care for them to tell me that it is disabled from their end.
 
When you use HP pay to scan the fuel bunk QR code, the option to pay via Fastag is not available.
The fuel attendant tried to input my vehicle number in his machine and it was showing fuel transactions are disabled.

I had enabled fuel transactions a month prior and can see that in the ICICI fastag portal as well in the activity section.
However, now the dashboard is saying fuel transactions are disabled. The option to enable fuel transaction is also not available. Then emailed customer care for them to tell me that it is disabled from their end.
Yes its a backend disabled one applied to all our tags
My app not showing it to enable back
 
Ohh thats a sad news. I was just about to recharge ICICI fastag for use at HPCL. But good to know this.

Looks like there is no option left but to get a fuel co branded card now
 
Yes facing same issue. Was using this feature from last 1 year have money in fastag which can not be used now, customer care is not having any timeliness by which the option to be enabled back
 
I was able to use Fastag as payment at HP bunk on 08th July. Not through HP pay, but through Fastag sale from homepage of Drivetrack plus machine.
 
I tried in pos of hpcl it was saying fuel transaction is disabled on this Fastag. Called cust care they said it's enabled on our side and those who raised complaint got resolved. Are you guys able to do transaction on pos?
 
So, I had written to ICICI customer care saying why was it disabled, enable it, blah blah blah. They wrote back saying they won't do it blah blah blah. I wrote back I will escalate to RBI if not enabled back. Got it enabled back.

However, I am not personally using it anymore. Indian Oil is my preferred fuel bunk and they do not accept FastTag payment at all. Not even at COCO outlets. Almost had a physical altercation at an HP bunk because of the shit implementation of ICICI + HP Pay App, so decided it is not worth it.
 
I tried in pos of hpcl it was saying fuel transaction is disabled on this Fastag. Called cust care they said it's enabled on our side and those who raised complaint got resolved. Are you guys able to do transaction on pos?
Regularly doing on hppay ap


Got fuel payments enabled after emailing customer care
 
Which customer care email address did you use ? It's not mentioned on the icici fastag website. They have only mentioned customer care phone number.
 
Does this works on IOCL fuel stations as well ? Because ICICI says it works on IOCL as well.
Should work, yes. I also remember reading ICICI and IDFC have no surcharge in HPCL and some other bank fastag has no surcharge in IOCL

I've seen the option to pay via fastag in IOCL pos machines. But I haven't tried personally.
 
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