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Is it possible to call the supervisory desk at night, or does it have to be during the morning (daytime)?Call CC and directly ask the person to connect your call to the supervisory desk (don't waste time at the first level. They will keep saying new card can't be made LTF).
Ask the supervisory desk person to make the new card LTF telling your old card was LTF. He will raise the PCT ID change request.
I had called around 10. Don't know about late night.Is it possible to call the supervisory desk at night, or does it have to be during the morning (daytime)?
Call CC and directly ask the person to connect your call to the supervisory desk (don't waste time at the first level. They will keep saying new card can't be made LTF).
Ask the supervisory desk person to make the new card LTF telling your old card was LTF. He will raise the PCT ID change request.
just a query, do i need to convert it to mastercard again for PCT ID change request?They themselves cannot do it. But they can raise a request ticket for the same. Then the concerned team will take care of the raised ticket. Just ask them to raise the ticket.
If they say they can't, then ask them to connect the call to whoever can do it.
N o .jus
just a query, do i need to convert it to mastercard again for PCT ID change request?
Should i consider it successfully for my case as well because i haven't recieved any sms or email regarding this, or it needed to be confirm again by other method?Or, you can see in the " Track Service request section" one SR raised as "PCT ID to be changed "..
like below...
However, This will only be applicable in the cases of an existing chargeable card to be changed to LTF
Yes it isShould i consider it successfully for my case as well because i haven't recieved any sms or email regarding this, or it needed to be confirm again by other method?
Thank you for your great help. Is there any way to check for LTF status for this card other than calling customer care? They seem to be clueless about this. Initially, I had the Simply Click card, which I tried to convert to LTF using the card closure trick. Later, customer care told me it wasn't converted to LTF. However, now when the elite LTF card comes into the scene, customer care told me the card was directly flipped from LTF Simply Click to elite. My account never held any LTF elite card, even though I changed its channel.Yes itjis
.it will be LTF soon
Congratulations
there is no place to check actually..Thank you for your great help. Is there any way to check for LTF status for this card other than calling customer care? They seem to be clueless about this. Initially, I had the Simply Click card, which I tried to convert to LTF using the card closure trick. Later, customer care told me it wasn't converted to LTF. However, now when the elite LTF card comes into the scene, customer care told me the card was directly flipped from LTF Simply Click to elite. My account never held any LTF elite card, even though I changed its channel.
thus I don't trust them now. 💀
Thank you "THE GUY"there is no place to check actually..
If "PCT ID to be changed " SR rasied means , after the SR is completed it will be LTF for sure...
Take a SS and in case they charge you in future you can show it to them.. actaully you dont require it .. but just in case..
Dont think too much about this ..all done and dusted..
Congrats again.. Have fun..
Ask your Wealth RM to get you a mail from SBI Cards.Thank you for your great help. Is there any way to check for LTF status for this card other than calling customer care? They seem to be clueless about this. Initially, I had the Simply Click card, which I tried to convert to LTF using the card closure trick. Later, customer care told me it wasn't converted to LTF. However, now when the elite LTF card comes into the scene, customer care told me the card was directly flipped from LTF Simply Click to elite. My account never held any LTF elite card, even though I changed its channel.
thus I don't trust them now. 💀
Thank you for that great help. Although if i want to check for LTF status, is there any way other than calling customer care.Yes itjis
.it will be LTF soon
Congratulations
Ask your Wealth RM to get you a mail from SBI Cards.
After SBI Elite MasterCard to Visa conversion, I wanted the LTF status in writing too (even though during the setup process it did show 0 fee
I called mine, and although our RM is Dev Manus, he just told me to share my card number and that he would see how he could take care of it. Let's see what I can getAsk your Wealth RM to get you a mail from SBI Cards.
After SBI Elite MasterCard to Visa conversion, I wanted the LTF status in writing too (even though during the setup process it did show 0 fees).
So when the Wealth RM called and was telling about the Elite FYF among other Wealth benefits and investment products, I told him the network switching story and asked him if he can get me a mail from SBI Cards confirming the LTF status of the new card.
I had zero expectations that he would really do it (Especially, after reading how SBI RMs don't care about the customers as it is not a private bank). But voila! Got the desired mail from SBI Cards the next day.
First (amazing) use of SBI Wealth!
Hi @SSV ,there is no place to check actually..
If "PCT ID to be changed " SR rasied means , after the SR is completed it will be LTF for sure...
Take a SS and in case they charge you in future you can show it to them.. actually you dont require it .. but just in case..
Dont think too much about this ..all done and dusted..
Congrats again.. Have fun..