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Fraud by Kotak Bank Employees

taskmaster

TF Premier
So this happened in november with my father, someone issued a credit card on his kotak account and took out the money and also set auto debit for the payment of credit card on his savings account. They wiped off around ₹1.5 lakhs from the account. Complained to the bank and to RBI Ombudsman but they are saying it was done from our side and are not providing any details.

What are my next steps here?
 
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