Axis Credit Card Axis atlas travel edge miles posting

[Ravimali]

Axis has posted edge miles for my travel edge transaction at normal rate. Does anybody know when balance edge-miles will be posted

 

[ENIAC]

Normally they post together for atlas. You want to check the mcc considered for your txn. Call customer care and ask or check in axis app -my money-spends

 

[Ravimali]

It was a Transaction on Axis Travail Edge portal , so MCC is not an issue. As per t& c they have to give 5 edge miles/100 but instead they posted 2 edgemiles / Rs.100

 

[RohitR]

I did a similar transaction via Edge portal and I didn't receive 5x. It reflects as Vernost Marketing in statement. Customer Care was also unhelpful and kept saying RP are based on MCC and this is not eligible for 5x. Coincidentally, Indigo cancelled the flight.

Lesson learnt - don't use edge for flight booking. Book only through airline websites.

 

[Ravimali]

After complaint is made to CPGRAM Axis credited remaining 3X edgemiles saying it was technical glitch which was responsible for it..Check screenshot of the email.

 

[nemo189]

After complaint is made to CPGRAM Axis credited remaining 3X edgemiles saying it was technical glitch which was responsible for it..Check screenshot of the email.

How many days they took to resolve it? I have a similar problem , they have given 2x instead of 5x. Have raised a ticket with cust care

 

[Ravimali]

How many days they took to resolve it? I have a similar problem , they have given 2x instead of 5x. Have raised a ticket with cust care

It took one month…but as per new norms they have to resolve the complaint within 21 days on CPGRAMS

 

[Gvutukuri7]

It took one month…but as per new norms they have to resolve the complaint within 21 days on CPGRAMS

The same happen with me this week . i just got 2x miles for spents by atlas on travel edge . Where do we need to raise the complaint for remaining miles.