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SCB Messed up after Update.

FinanceBaBa

TF Select
Below issues are noticed after the recent system update by SCB

1. Cards have been temporarily blocked without any communication.
( my 2 cards are temporarily blocked without communication, and realized only when the transaction failed and didn't receive otp. Called customer care and they confirmed this has effected a lot of users due to some issues with the update)

2. Total payment made in a single card is transferred to all cards by SCB cards where there are dues.
This stopped due to system issue after the update. Payment got reflect in one of my card on 30th Aug'24, however same was not transferred to other until 9th Sep, and was done after I had to call. Payment was due on 6th Sep so hopefully no issues due to 3 days grace period. But pathetic status after the update.

3. Transaction after July not reflected in online banking after 31st July.

4 Card services section not opening.

These are the few I noticed with my account. Do check if your cards are altest active or not.

Regards
 
Yep have 3 cards with 1 EMI acc. The update is pretty bad The UI sucks, auto transfer between accs with no clarity anymore which acc should i pay too...
The strangest of all my EMI acc number was changed. I have emi account added as beneficiary, yesterday made neft payment which was reversed later did the digging & noticed the numbers were changed (that's an insane thing to do)
 
Sms from SCB.. Clearly showing the Mess they created.


Dear client, kindly note there is a delay in generation of your credit card statement, this month, due to the Credit Card system upgrade. Please login to Online Banking/SC Mobile to view your credit card transactions and rewards summary. We regret the inconvenience caused - StanChart
 
++ @helloworld

yes seems issue at the SC side 🙁
Now am thinking to use only one card

strange thing is even earlier they do auto-payment from one card to another to settle monthly bills. not sure why they have to mess up this time. and yes, old closed cards showing in netbanking which confuses whether those are active or not.

Some features in Help & Services not working any more. And surprisingly, still 360 rewards takes time to load.
 
strange thing is even earlier they do auto-payment from one card to another to settle monthly bills. not sure why they have to mess up this time. and yes, old closed cards showing in netbanking which confuses whether those are active or not.

Some features in Help & Services not working any more. And surprisingly, still 360 rewards takes time to load.
1. My old platinum cc which I closed several years ago started to show up.

2. EMT cc is not there under manage cards and I have no way to reset PIN or activate contactless payments.

3. complained 2 weeks ago for the above problems, still no reply.
 
Oh it's a complete and utter flop.

  • Non-existent cards displayed in my account
  • Auto debit for primary card did not happen
  • But auto debit for 1st supplementary card happened, but the credit was applied to the 2nd supplementary card
  • Got a transaction failed message. Reason given was no payment due, but the card for which this failed was not any of my cards
  • In netbanking, many card transactions after the "upgrade" not showing
  • For some transactions there is no information, only the amount
  • Some foreign currency transactions display as USD 2,850 (but actually that is the rupee amount after conversion)
  • No option to download the transactions in excel or text format like before
 
This was an even bigger flop show than I realised in my earlier post just above.

Now my auto debit fr payment of my card balance from SCB bank account to SCB credit card did not happen. No warning no information, only a pop-up after I by chance logged into my account saying "SCB rejected".

God only knows what that means. Actually, I don't think even God knows. And SCB definitely has no clue.

They are only congratulating themselves in public on a successful upgrade 😀😀😀
 
I am experiencing something more serious post their update: Interest charges on my bill due despite paying the bill in full & in within due date!

Started with the statement generated last month & this month as well - in the current month statement they have reversed the previous month charges, and applied new charges. Their customer care is super slow - including nodal officer.

Till date I have never paid min-amount / delayed / defaulted on any of my payments to credit cards.
Keep calling them every 2 days till you see you got interest charges reversed. Check if your outstanding is correct incase you don't see charges reversed entry in unbilled section.
 
Keep calling them every 2 days till you see you got interest charges reversed. Check if your outstanding is correct incase you don't see charges reversed entry in unbilled section.

Turns out I am not alone in this, there are two threads discussing the same issue

 
This flop show bank is flopping all over the place.

I have some 40000 Purchase Interest and 1200 cash interest on my latest statement.

No charges or transactions during the statement period. But somehow this double interest.
 
This flop show bank is flopping all over the place.

I have some 40000 Purchase Interest and 1200 cash interest on my latest statement.

No charges or transactions during the statement period. But somehow this double interest.
Faced same issue.. Called them..they said it's reversed after the statement date.. No need to pay.
 
... that RBI has allowed such gaffes from a bank....
How can you say that ? Do you really meant what you said ?

RBI does not allow such harakiri by any bank. If SC had screwed up things in their accounting/app, RBI will get into the scene, AFTER it recieves some complaint against SC.

SC customers must raise the issue with RBI.
 
Didn't know the issue was much bigger.
I have been getting zero bill sms for my my Manhattan card which I had closed in 2020 since Sept'24.
I emailed them but nothing so far. Got the sms again for October'24.
They are also reporting 0 due on my Cibil for so many years till Aug'24.
SCB needs to shut shop and move out of here!!
 
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