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SCB Messed up after Update.

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FinanceBaBa

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Below issues are noticed after the recent system update by SCB

1. Cards have been temporarily blocked without any communication.
( my 2 cards are temporarily blocked without communication, and realized only when the transaction failed and didn't receive otp. Called customer care and they confirmed this has effected a lot of users due to some issues with the update)

2. Total payment made in a single card is transferred to all cards by SCB cards where there are dues.
This stopped due to system issue after the update. Payment got reflect in one of my card on 30th Aug'24, however same was not transferred to other until 9th Sep, and was done after I had to call. Payment was due on 6th Sep so hopefully no issues due to 3 days grace period. But pathetic status after the update.

3. Transaction after July not reflected in online banking after 31st July.

4 Card services section not opening.

These are the few I noticed with my account. Do check if your cards are altest active or not.

Regards
 
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RAMESH BABU N said:
They have started load shedding.
They are selling some of their business to Kotak. May be more in the pipeline.
Click to expand...

Oops.. Kotak also same, no proper timeline for email responses, outdated mobile/netbanking interfaces (some of the features won't work) and need to visit branch for everything even though same available in mobile/netbanking because they didn't work.

Reward points credit is completely manual and need to escalate every month. Complaint resolution is very complicated and most of the time can't escalate through web channel and no way to respond through mail because of no-reply address.

Well, anycase it looks like SCB found its perfect match.
 
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RAMESH BABU N said:
How can you say that ? Do you really meant what you said ?

RBI does not allow such harakiri by any bank. If SC had screwed up things in their accounting/app, RBI will get into the scene, AFTER it recieves some complaint against SC.

SC customers must raise the issue with RBI.
Click to expand...
This issue has been going on for close to 5-6 months. It is obvious that nothing concrete has happened till date since it is not even in the news.
We are speaking of a bank the size of standard Chartered on a global level which is bigger than HDFC bank. (it may be small at India level but the bank has a pedigree in India to sustain.)
 
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FinanceBaBa said:
Below issues are noticed after the recent system update by SCB

1. Cards have been temporarily blocked without any communication.
( my 2 cards are temporarily blocked without communication, and realized only when the transaction failed and didn't receive otp. Called customer care and they confirmed this has effected a lot of users due to some issues with the update)

2. Total payment made in a single card is transferred to all cards by SCB cards where there are dues.
This stopped due to system issue after the update. Payment got reflect in one of my card on 30th Aug'24, however same was not transferred to other until 9th Sep, and was done after I had to call. Payment was due on 6th Sep so hopefully no issues due to 3 days grace period. But pathetic status after the update.

3. Transaction after July not reflected in online banking after 31st July.

4 Card services section not opening.

These are the few I noticed with my account. Do check if your cards are altest active or not.

Regards
Click to expand...
its crap now.. i just blocked transactions and left it in my drawer
 
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+100.

That's what I'm going to do once they manage to rectify the multiple false charges they have applied to my card ever since their credit cards "upgrade" flop show fiasco disaster.
 
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Has anyone who has suffered because of the SCB credit card upgrade disaster managed to get a satisfactory resolution?

Asking because I've just received the 4th consecutive credit card statment where they have charged "finance charges". No response and no justification even after numerous emails and phone calls.

I'm, getting teady to file a complaint with the RBI Ombudsman. I doubt that will do any good, but I'm fed up.

Before doing it I just wanted to see if anyone had any input.
 
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bainmebain said:
Has anyone who has suffered because of the SCB credit card upgrade disaster managed to get a satisfactory resolution?

Asking because I've just received the 4th consecutive credit card statment where they have charged "finance charges". No response and no justification even after numerous emails and phone calls.

I'm, getting teady to file a complaint with the RBI Ombudsman. I doubt that will do any good, but I'm fed up.

Before doing it I just wanted to see if anyone had any input.
Click to expand...
Have you reached out to head.card@sc.com(confirm on Google once)? They are pretty active with response and even call back before closing a ticket.
 
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I have redeemed the rewards from my Titanium card and have stopped using the card. Will email to cancel near the renewal if they waive off the fee, I will keep the card as backup for fuel spends, otherwise "I will NOT miss you Standard Chartered".
 
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bainmebain said:
Has anyone who has suffered because of the SCB credit card upgrade disaster managed to get a satisfactory resolution?

Asking because I've just received the 4th consecutive credit card statment where they have charged "finance charges". No response and no justification even after numerous emails and phone calls.

I'm, getting teady to file a complaint with the RBI Ombudsman. I doubt that will do any good, but I'm fed up.

Before doing it I just wanted to see if anyone had any input.
Click to expand...
jhanishdev said:
another statement, another fake interest charge. It is time to escalate.
Click to expand...
You should definitely file a complaint with the RBI Ombudsman. There’s a good chance you could receive decent compensation.
 
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bainmebain said:
Has anyone who has suffered because of the SCB credit card upgrade disaster managed to get a satisfactory resolution?

Asking because I've just received the 4th consecutive credit card statment where they have charged "finance charges". No response and no justification even after numerous emails and phone calls.

I'm, getting teady to file a complaint with the RBI Ombudsman. I doubt that will do any good, but I'm fed up.

Before doing it I just wanted to see if anyone had any input.
Click to expand...

Faced this in all statements generated after the upgrade. But called them each time and lodged a complaint to reverse it,and it was reversed each time.
 
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FinanceBaBa said:
Faced this in all statements generated after the upgrade. But called them each time and lodged a complaint to reverse it,and it was reversed each time.
Click to expand...
Yes but how many time to keep calling? And to keep paying only to call them again.

And the reversal doesn't display when logging in to check. They do it when they generate the next statement.

So the next statement has a reversal and a new charge!

I even blocked the card and the add-ons some time back. And now this latest statement has only two entries l, one reversal and one new charge! And the corresponding GST entries.
 
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