SCB Messed up after Update.

[FinanceBaBa]

Below issues are noticed after the recent system update by SCB

1. Cards have been temporarily blocked without any communication.
( my 2 cards are temporarily blocked without communication, and realized only when the transaction failed and didn't receive otp. Called customer care and they confirmed this has effected a lot of users due to some issues with the update)

2. Total payment made in a single card is transferred to all cards by SCB cards where there are dues.
This stopped due to system issue after the update. Payment got reflect in one of my card on 30th Aug'24, however same was not transferred to other until 9th Sep, and was done after I had to call. Payment was due on 6th Sep so hopefully no issues due to 3 days grace period. But pathetic status after the update.

3. Transaction after July not reflected in online banking after 31st July.

4 Card services section not opening.

These are the few I noticed with my account. Do check if your cards are altest active or not.

Regards

 

[sumit_yadav]

Attaching the Standard Chartered Escalation Matrix

 

[shado7333]

my super titanium card is also gone after update.

 

[bainmebain]

Attaching the Standard Chartered Escalation Matrix

Thanks.

I've included every single email address in that document and also a few more. But nothing's changes since 4 statement cycles. They keep charging these finance / interest charges.

Every month since 4 months the last day of the card cycle has a reversal of the previous statement's charges and a new charge for finance charges.

I've called and emailed and raised grievances from my account and with the cartoons in the branch (both the RM and Branch Manager are only concerned with selling insurance).

My card and the add-on have been deactivated since 3 months,

But this crap from SCB just doesn't end.

After 20+ years, I'm done with them and am waiting to go to a Bharat Sarkar bank. But I need to make sure theze people have cleaned everything up before I tell them to go to hell.

 

[PavanPavan is verified member.]

Seems a big stupid back 🙁
Too much of issues

 

[sumit_yadav]

I need to make sure theze people have cleaned everything up before I tell them to go to hell.

If we were in GDPR region, then you could have gotten what you are asking for. Here' we just have बैंकिंग लोकपाल

 

[bainmebain]

So it looks like one of their copy-paste robots wasn't trained properly and ended up speaking the truth!

At least that's my impression based on the message I got today.

But the whole thing does not make any sense no matter how many times I have read it. Can someone help to decipher? Is it some secret language that I am excluded from? Or maybe I'm the illiterate retard?

 

[bainmebain]

I'm still unable to make any sense of what they mean! Can anyone please help! 😀😀😀

Even google translate or speech to text would have given an understandable result.

And also it's safe to assume that the whole bloody bank is messed up after their update / downgrade / whatever, not just their credit card system