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Devaluation Hdfc IRCTC credit card transaction waiver 1% to all UPI and online payment has been removed

Anyone starting receiving again UPI and online payment transactions 1% waiver from yours hdfc IRCTC credit card please confirm?
Yes. Received on the statement generation.
Also, why don't you book tickets on irctc via smartbuy. You will get 5% additional cashback (which is capped at 1000/monthly) in addition to the 5X Reward points and 1% Credit Card transaction fee waiver.
 
only for train ticket booking in irctc website and fuel(between 400 and 5000), 1% transaction fee waiver is applicable according to hdfc irctc rupay credit card terms and conditions.

although smartbuy doesn't charge transaction fee for hdfc irctc rupay credit card, i got 1% transaction fee for some transactions. i think this might be error on their side and they may stop the waiver once they find their error.

in irctc website, use the following payment method to get 1% transaction fee waiver although it says visa/master card only
Payment Gateway/Credit card/Debit card->Visa/Master Card(Powered by HDFC BANK).

for other payment gateways, transaction fee reversal didnt work for me till now.

 
@sjmajumder @VISHESH_BANSAL and all need your help
As per IRCTC product term i was supposed to get 5% cashback on the irctc smartbuy spend and it's a core feature of the product
Now they are saying its only 1% and no notification received on change of terms even today website says 5%

Please can i raise a case with RBIO ?

sjmajumder

First raise a complaint with PNO. If you get an unsatisfactory response/no response within 30 days you can complaint to RBIO.
 
@sjmajumder @VISHESH_BANSAL and all need your help
As per IRCTC product term i was supposed to get 5% cashback on the irctc smartbuy spend and it's a core feature of the product
Now they are saying its only 1% and no notification received on change of terms even today website says 5%

Please can i raise a case with RBIO ?

sjmajumder

i am also facing same issue from november 12th 2024 and receiving only 1% cashback.
i have sent mail to customerservices.cards@hdfcbank.com on november 23rd. i have to wait till december 2nd to know if they are resolving it
 
i am also facing same issue from november 12th 2024 and receiving only 1% cashback.
i have sent mail to customerservices.cards@hdfcbank.com on november 23rd. i have to wait till december 2nd to know if they are resolving it
This is getting a mess day by day
After a lot of escalation i have got 5%
But after i did another transaction and story remains the same i got 1%
I have escalated again
 
i am also facing same issue from november 12th 2024 and receiving only 1% cashback.
i have sent mail to customerservices.cards@hdfcbank.com on november 23rd. i have to wait till december 2nd to know if they are resolving it
i received remaining 4% cashback.

i made 3 transactions in november(till 28th). for those 3 transactions, 3 respective 4% cashback credits are posted on dec 1st 2024.
it seems they are consolidating 4% cashback and posting on next month starting similar to 4x additional reward points

i am yet to receive mail reply from customer care
 
for my last transaction in smartbuy on november 30th 2024, cashback is posted in 2 lines on december 3rd 2024
Smartbuy_nov24_bonus_1per_cb
Smartbuy_nov24_bonus_4per_cb.
before november, 5% cashback used to credit in single transaction.

earlier hdfc smartbuy used to show 5% cashback for train tickets (for all credit cards)
now they are showing only 1% cashback for trains.
my assumption is
irrespective of any credit cards, they seem to provide 1% cashback first.
Then additional cashback applicable to respective credit card(4% for hdfc irctc cc) is added.

by spliting 5% cashback into 1% and 4% cashback, full 5% cashback is not received. 1-2rupees is received less
 
1733625266712.webp

1% cashback is shown in hdfc smartbuy website. (earlier it used to show 5%cashback and it is applicable to all credit cards). Now, it seems only 1% cashback is applicable for all credit cards.

i acknowledge irctc credit card additional 4% cashback credit and agree for total 5% cashback.
 
View attachment 76694

1% cashback is shown in hdfc smartbuy website. (earlier it used to show 5%cashback and it is applicable to all credit cards). Now, it seems only 1% cashback is applicable for all credit cards.

i acknowledge irctc credit card additional 4% cashback credit and agree for total 5% cashback.
I got it clarified from RM
For now for next few days we will get 5%

Hope it stays for long time
 
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