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Confusion with ICICI Family 360 account.

Ekavya

TF Ace
Hello! My ICICI CC Limit is 4.6L. I have Privilage Banking banner on my Net Banking. One day I saw that "No Initial Funding" needed to open ICICI savings account from iMobile app. I opened the account and after the creation of Account I got "Welcome to ICICI Bank Family 360 Banking" email. This this type of debit card was delivered:

1732800220078.webp

So I used to believe I have family 360 account. Now I wanted to add one of my family member's account to it to get family debit card. But I am seeing this option:
FAMILY BANKING.webp

What should I select? And what is my savings account type? and then what is family 360 account? This is very confusing!
 
u can do this online...u have to visit branch for it......and no its just a marketing gimmick...privelage ccount has been changed to some other name...
 
The system automatically merged the cc user id with savings account user id.

You have the cc user id active now, is that right.
If you get the CC before SB then the CC user will be active and you have to link the CC user ID with the SB by just submitting the account linking form/via net banking.
 
If you get the CC before SB then the CC user will be active and you have to link the CC user ID with the SB by just submitting the account linking form/via net banking.
In my case it was automatically done. Now I can login via CC customer ID and get Savings account details
 
In my case it was automatically done. Now I can login via CC customer ID and get Savings account details
Yes. They merged. But still there are some issues. They say like my mobile no is not added with savings account though I can see they are added. I can not edit my old email id also (even though looks like I can edit and infact have edited). RM said the issue is related to mobile number seeding during one of my CC application. 91 or not 91 issue.
I am not liking the experience of onboarding to ICICI. They did two pl enquiry without my consent during ac opening process.
 
Yes. They merged. But still there are some issues. They say like my mobile no is not added with savings account though I can see they are added. I can not edit my old email id also (even though looks like I can edit and infact have edited). RM said the
How did you get RM? I opened my account Online. Don't know who RM is:


They did two pl enquiry without my consent during ac opening process.
In my case they did one PL Enquiry. I mailed them to withdraw it. They asked for many details. I got bored and left the process.
 
How did you get RM? I opened my account Online. Don't know who RM is:



In my case they did one PL Enquiry. I mailed them to withdraw it. They asked for many details. I got bored and left the process.
1. I also opened my account online sourced from mobile banking page. Three days back one guy called me. He said I am your RM. Plz connect me as and when u want. When I raised my doubt he told me to check my net banking his name and numbers are there. I don't validate though.
But yes, he has all the information regarding our account. He was supposed to call me next day but he didn't.

2. I haven't tried anticipating the efforts involved to remove cibil enq.
 
1. I also opened my account online sourced from mobile banking page. Three days back one guy called me. He said I am your RM. Plz connect me as and when u want. When I raised my doubt he told me to check my net banking his name and numbers are there. I don't validate though.
But yes, he has all the information regarding our account. He was supposed to call me next day but he didn't.

2. I haven't tried anticipating the efforts involved to remove cibil enq.
Do you maintain high amount in ICICI? I don't keep much . May be it's the reason that i didn't get any contact
 
Do you maintain high amount in ICICI? I don't keep much . May be it's the reason that i didn't get any contact
No. Only 15k, single credit transaction, no debit transaction yet.
But I don't know why and how nowadays I don't have to wait to connect with cust care. I get direct connection and it sounds like wealth cust care. Initially it was not the case I had to wait around 5-10 minutes.
 
No. Only 15k, single credit transaction, no debit transaction yet.
But I don't know why and how nowadays I don't have to wait to connect with cust care. I get direct connection and it sounds like wealth cust care. Initially it was not the case I had to wait around 5-10 minutes.
Have they upgraded your account category?
 
Do you maintain high amount in ICICI? I don't keep much . May be it's the reason that i didn't get any contact
Just Call the CC and ask them to assign an VRM. Else keep around 10K + and a few regular transactions they will assign you a VRM soon.
 
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