Fraud transactions on Axis Magnus

[neo.puneet]

I also made the mistake of keeping the international transactions ON for my axis magnus burgundy.

On Sunday, I received an sms "
Spent
Card no. XX1234
USD 239
IHG POINTS
Avl Lmt INR 969676.76
SMS BLOCK 1234 to 919951860002, if not you - Axis Bank"


I immediately sent the block sms. Called customer care who logded a complaint and sent out replacement card.

On Thursday, I received the response from Axis "Your SR no. SAK00001234567 for unauthorised transaction on Card no. / Account no. XX1234 has been declined. Temporary credit, if any will be removed. Please make payment via NEFT/RTGS/IMPS/UPI to avoid charges - Axis Bank"

Will be filing a cyber crime complaint on the portal tomorrow after seeking UTR/Transaction ID from Axis Bank.

Any suggestions, please let me know @neo.puneet @HumorSimpson .

nothing else needed, you are good

 

[daen.kith]

I also made the mistake of keeping the international transactions ON for my axis magnus burgundy.

On Sunday, I received an sms "
Spent
Card no. XX1234
USD 239
IHG POINTS
Avl Lmt INR 969676.76
SMS BLOCK 1234 to 919951860002, if not you - Axis Bank"


I immediately sent the block sms. Called customer care who logded a complaint and sent out replacement card.

On Thursday, I received the response from Axis "Your SR no. SAK00001234567 for unauthorised transaction on Card no. / Account no. XX1234 has been declined. Temporary credit, if any will be removed. Please make payment via NEFT/RTGS/IMPS/UPI to avoid charges - Axis Bank"

Will be filing a cyber crime complaint on the portal tomorrow after seeking UTR/Transaction ID from Axis Bank.

Any suggestions, please let me know @neo.puneet @HumorSimpson .

Hi, can you please tell me what happened in the end? I am on the same boat, i disputed the fraud transaction and reported to the bank, they send me a message same as yours. Please let me know, how did you deal with this issue? I am very worried, it is 2174.39 Euro charge on my card.

 

[ash_13]

Hi, can you please tell me what happened in the end? I am on the same boat, i disputed the fraud transaction and reported to the bank, they send me a message same as yours. Please let me know, how did you deal with this issue? I am very worried, it is 2174.39 Euro charge on my card.

I filed a cyber complaint and provided them all the details. After that i forwarded the report to axis PNO. Then they reversed the transaction. Otherwise they are trying to apply these fraud transaction charges to me.

 

[sjmajumder]

I filed a cyber complaint and provided them all the details. After that i forwarded the report to axis PNO. Then they reversed the transaction. Otherwise they are trying to apply these fraud transaction charges to me.

Thanks for the update. Can you please elaborate on the process of filing the cyber complaint?

 

[ash_13]

Thanks for the update. Can you please elaborate on the process of filing the cyber complaint?

check the website

https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

https://cybercrime.gov.in/

 

[daen.kith]

check the website

https://cybervolunteer.mha.gov.in/webform/Volunteer_AuthoLogin.aspx

https://cybercrime.gov.in/

That is nice to hear, so all the process of reporting is online? Do i need to make calls or visit somewhere to get any document regarding the police report?