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NSDL Payments Bank Debit Card Upgraded

Even though their email specifically says that after opting for upgrade, a Virtual DC will be made available in the App, it is NOT visible at all.

Instead of a promised Virtual DC, it is giving only an option of a physical card.

Not interested in getting another useless DC. I rarely use a DC (I hardly used a DC in the last 10 years).
 
The ridiculous mail from NSDL after blocking many customers account, showing how worst their support team is.

The customer care never replied to my mail when I couldn't sign-up. It's cultural for institusions like NSDL. Even their insurance repository is the same. I sent an email before signing up for premium services and they never replied. The phones weren't answered either.
 
Even though their email specifically says that after opting for upgrade, a Virtual DC will be made available in the App, it is NOT visible at all.

Instead of a promised Virtual DC, it is giving only an option of a physical card.

Not interested in getting another useless DC. I rarely use a DC (I hardly used a DC in the last 10 years).

Today,

The old virtual DC is no longer visible in the App.

And, a new VIRTUAL RUPAY PLATINUM DC is visible. Activated thru the option - manage card. Worked.

So, no compulsion to take physical DC. Glad I waited instead of hurrying last week.
 
Today,

The old virtual DC is no longer visible in the App.

And, a new VIRTUAL RUPAY PLATINUM DC is visible. Activated thru the option - manage card. Worked.

So, no compulsion to take physical DC. Glad I waited instead of hurrying last week.
Same here, they completely removed the old virtual DC, then I added a new card, and everything is back to normal. Very smooth process.
 
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