Facing the exact same issue. they say they want proof of name, but are expecting address proof.
I applied for a Business Gold card instead (have a US company in my name), although I could apply for it directly using my passport through phone (confirmed by Amex) and I wouldn't need a address proof for US (as company one works), I actually found a sweet 200k MR points Sign up bonus for Amex Business Gold but that can only be applied online, not through phone (phone is default 100k offer).
So I asked a friend of mine to use his SSN instead for the application verification, basically application is still in US company name and I as founder, but hes shown as a General Manager and the applicant for the card, for ID/KYC proof verification.
The verification went smoothly, business verification was done over call and now I am just pending Business Owner verification (my passport), I was told to expect a update this week so lets see.
200k SUB + 0% APR for 6 months, quite sweet deal so went through extra trouble of having friend apply instead, even though I will still get card in my name too (employee/owner card).
Right now there was a Business Blue Plus card offer too, 75k SUB and 0% APR for 12 months, $0 annual fee. But only for existing US card owners
🙂 So lets see if Gold approves, I will go for that too.
It sucks so bad that Indian cards have 2:1 ratio, while not only US cards do 1:1 but each month even get transfer bonuses. Last month or before that there were 50% transfer bonus to Marriott, virgin and one more.