Follow along with the video below to see how to install our site as a web app on your home screen.
Note: This feature may not be available in some browsers.
+1 AnindyaI know the exact reason why the bank hasn’t notified customers, because they themselves aren’t fully aware of it. I faced a similar issue after using my debit card multiple times at the same merchant within a short span. The system flagged it as suspicious activity and blocked the card.
When I contacted customer support, they were clueless. They said my card was active, yet all transactions were being declined with the message “your card is blocked.” After multiple follow-ups over 5–6 days, the issue was finally resolved.
However, the same issue happened again a few days later. This time, I chose to replace the debit card, and since then, it’s been working smoothly.
The problem is that even IDFC’s team doesn’t fully understand how their system behaves. Unfortunately, their system has a tendency to repeat the same issues again and again.
Yes, some sincere ones got caught in the crossfire.
agreed
Super fast .@TechnoFino because your intervention the portal is unblocked.
Customers highlighting issues shouldn’t be seen as the problem itself. If the system is flagging behavior that’s within the defined usage patterns, then the focus should be on refining those rules, not penalizing the users.+1 Anindya
Came across same problem.
If customers are acting like a thermometer and telling you that you need to take some pills and address the root cause of the fever.
You feel that thermometer is wrong and want to break. I suggestion is bank should use this opportunity to make the system more robust.
( it already is as there are mcc limitations and account variant based limitations.)
No one can continue operating at a loss indefinitely. The bank has already been incurring losses due to the premium features offered at zero cost. It’s only now, after a considerable period, that they’ve realized such a model isn’t sustainable in the long run.Till such time, the bank needs to bear whatever cost is there. Seems like a fair game.
What was the reason provided by them for blocking?Yeah without any bank or branch approach it automatically started working.
Customers highlighting flaws are not the problem. They are the signal. If users are operating within the defined terms and still getting flagged, the issue is not with them. It’s with the system. The focus should be on fixing the rules, not punishing those who followed them.Customers highlighting issues shouldn’t be seen as the problem itself. If the system is flagging behavior that’s within the defined usage patterns, then the focus should be on refining those rules, not penalizing the users.
No one can continue operating at a loss indefinitely. The bank has already been incurring losses due to the premium features offered at zero cost. It’s only now, after a considerable period, that they’ve realized such a model isn’t sustainable in the long run.
If you were running a business, you wouldn’t continue absorbing losses either—even if your model wasn’t completely foolproof. At some point, sustainability has to take priority.
Are you able to redeem the vouchers now ? Received any email text or anything ? Mine is still blockedYeah without any bank or branch approach it automatically started working.
Yes I did redeem my points.Are you able to redeem the vouchers now ? Received any email text or anything ? Mine is still blocked
are you confirmed? Your reward portal was blocked, or it may be some technical issueYes I did redeem my points.
I also had the same query.are you confirmed? Your reward portal was blocked, or it may be some technical issue
It was blocked masked as "Redemption failed. Please try again error. "are you confirmed? Your reward portal was blocked, or it may be some technical issue
Could be the case but I think we are missing why banks are allowing. There's definitely some gains for them to which we are oblivious.In this debate I can only see this credit card payments with debit cards will get closed sooner than later.
See this. This is opened for Rahul as well.I also had the same query.
The bank isn’t exactly allowing or benefiting from this. We’re simply making use of a loophole. A quick read of the First Rewards portal T&Cs makes that pretty clear.Could be the case but I think we are missing why banks are allowing. There's definitely some gains for them to which we are oblivious.
Still not working for me 🙁