[RESOLVED] Amazon Welcome Gift Voucher not redeeming

[Vaasu Annan]

Hello all, I recently got a SimplyClick Card, and as part of the Welcome Offer, I was eligible for a ₹500 Amazon Gift Voucher on payment of the Annual charges. I got the code for the voucher by email from E.Voucher@sbicard.com; However, when I tried to redeem it, it ended up in error. I raised a complaint with SBI Card, and after a week of no response, I called them, and they informed me that the code I have is valid as per their investigation.

Has anyone else in here faced this issue? What am I supposed to do here? How can I escalate the issue?

Edit: Issue has been resolved. Thanks to Copycat. Post#15

 

[SiddharthR]

Hello all, I recently got a SimplyClick Card, and as part of the Welcome Offer, I was eligible for a ₹500 Amazon Gift Voucher on payment of the Annual charges. I got the code for the voucher by email from E.Voucher@sbicard.com; However, when I tried to redeem it, it ended up in error. I raised a complaint with SBICard, and after a week of no response, I called them, and they informed me that the code I have is valid as per their investigation.

Has anyone else in here faced this issue? What am I supposed to do here? How can I escalate the issue?

Is the code u received alpha-numeric?
If not, then u need to go to different web (click on link provided somewhere in email), generate APay GC there with 4 digit pin given in email.

If it doesn't match what I said, share SS of mail without showing the pin, voucher code, etc.

 

[Vaasu Annan]

Dear SimplyCLICK Cardholder,
Congratulations! We are pleased to inform you that you've qualified for Welcome e-gift voucher.
Your Amazon voucher code is given below.
Voucher Code for Rs.500 is XXXXX-XXXXX-XXXXX to be added by 14/9/2023.

Online Redemption Process

1: Log onto your Amazon.in account, go to ‘Amazon Pay’ and click on ‘Add Gift Card’

2: Enter the Voucher Code by the date mentioned above and click on ‘Add to your balance’

3: Use your ‘Amazon Pay balance’ to make purchases

Please note that that the Gift Card added to your account balance is valid for one year from the date of addition.

Warm Regards

 

[Vaasu Annan]

Is the code u received alpha-numeric?
If not, then u need to go to different web (click on link provided somewhere in email), generate APay GC there with 4 digit pin given in email.

If it doesn't match what I said, share SS of mail without showing the pin, voucher code, etc.

The text on the email is not fully visible, so I had to copy everything and paste it into a text file to make it visible.

When I try to redeem the code on Amazon, I get the following message - "You seem to have entered an invalid Gift Card / Promo code. Please enter the alphanumeric Gift Card code."

 

[SiddharthR]

The text on the email is not fully visible, so I had to copy everything and paste it into a text file to make it visible.

When I try to redeem the code on Amazon, I get the following message - "You seem to have entered an invalid Gift Card / Promo code. Please enter the alphanumeric Gift Card code."

Does code match with below code?
e.g. 8U96-Y3E8CQ-39MPQ

 

[Copycat]

The text on the email is not fully visible, so I had to copy everything and paste it into a text file to make it visible.

When I try to redeem the code on Amazon, I get the following message - "You seem to have entered an invalid Gift Card / Promo code. Please enter the alphanumeric Gift Card code."

Amazon codes are of the form 8U95-Y3E8CQ-39MPQ (according to their example) 4 then 6 then 5
(EDIT: Don't know why Amazon shows 5 characters in the 3rd set. All recent ones I got show only 4 characters in the last set. So it is 4-6-4)

Remove all hyphens and add the code. If it is an APay code it will work

 

[Vaasu Annan]

Does code match with below code?
e.g. 8U96-Y3E8CQ-39MPQ

No, It's like ABCDE-HIJKL-XYZ8A

 

[SiddharthR]

No, It's like ABCDE-HIJKL-XYZ8A

Then, it's invalid
APay GC is only 14 or 15 digit with below pattern
8U96-Y3E8CQ-39MPQ

Try asking Ref ID to SBI Card CS

 

[Vaasu Annan]

Amazon codes are of the form
8U95-Y3E8CQ-39MPQ
4 then 6 then 5

Remove all hyphens and add the code. If it is an APay code it will work

Tried it. Not working.

 

[Vaasu Annan]

Then, it's invalid
APay GC is only 14 digit with below pattern
8U96-Y3E8CQ-39MPQ

Try asking Ref ID to SBI Card CS

Did that. Waiting for the reply.

 

[SiddharthR]

APay GCs are 15 characters 4-6-5

Thank u for Clarifying & edited the post,
Seems like I had lost connection

Amazon Shopping vouchers (I have seen only a few) are 13 characters long 4-6-3

Yeah,

 

[Copycat]

Thank u for Clarifying & edited the post,
seems like I had lost connection

I checked the actual vouchers I got recently. They are 4-6-4
So 14 characters only. I am not sure why Amazon shows a 15 character example

 

[Vaasu Annan]

I checked the actual vouchers I got recently. They are 4-6-4
So 14 characters only. I am not sure why Amazon shows a 15 character example

"Amazon Pay Gift Card Code is a 14-digit alpha-numeric code (eg. AS25-NZ1JX-CZCP5). You should NOT enter the Gift Card Reference ID in this field. If you experience any issues with your gift card, you can provide the 16-digit numeric Reference ID to customer service. A Promo Code is a 15-digit alpha-numeric code (eg. SLQQ8-VF9Q1-FMBFB)"

-From Amazon Pay Gift card page.

 

[SiddharthR]

I checked the actual vouchers I got recently. They are 4-6-4
So 14 characters only. I am not sure why Amazon shows a 15 character example

Means I was also correct
And just checked it's 14-digit for me too

 

[Copycat]

"Amazon Pay Gift Card Code is a 14-digit alpha-numeric code (eg. AS25-NZ1JX-CZCP5). You should NOT enter the Gift Card Reference ID in this field. If you experience any issues with your gift card, you can provide the 16-digit numeric Reference ID to customer service. A Promo Code is a 15-digit alpha-numeric code (eg. SLQQ8-VF9Q1-FMBFB)"

-From Amazon Pay Gift card page.

Thank you for clarifying
So that means yours could be a promo code? Could you try entering it in the promo code field (on the 2nd last page of checkout) and see if it works? You need not proceed further

 

[Vaasu Annan]

Thank you for clarifying
So that means yours could be a promo code? Could you try entering it in the promo code field (on the 2nd last page of checkout) and see if it works? You need not proceed further

View attachment 12976

HOLY SHIT!!! It worked.