That is exactly what happens..
Escalated to
principal.nodalofficer@yesbank.in with scanned copies of all docs that was sent along with tracking details to show document is delivered to their chennai office
Still didnt get any response, hence escalated to
presidential.complaints@yesbank.in
After which someone called from presidential desk ensuring action on this. Then after 1-2 weeks someone from branch called and said they're taking it up, but that I have to resubmit the docs one last time (it was the third time) but then he said he'll personally collect it from my home and send it via the branch to chennai. and then later the application went thru.
it's always better to hold the creditcard guy in the branch. In my case I'm in Kerala and there is only 1 person who looks after the entire kerala creditcard for yesbank. it's so strange, but he himself told me. So I got his nuber and bugged him like anything to get this appliation thru.
He told me he's overwhelmed by so many applications that he's not able to handle it himself, but unfortunate for him, he's the only guy in that team.