HDFC Add on Credit Card - FAQ

[sm9811911]

HDFC has started to provide add on credit cards with different card number compared to primary cards. That's beneficial for gift cards, upi.

FAQ
- Are you sure new add on will get different number?
Yes, haven't heard same cc number allocated after the change.

- Can I get add on for same family member who already has add on?
Yes, but suggest you close existing add on by calling customer care.

- How can I apply for new add on?
Through net banking or app.

- How to change phone number for Add on credit card?
Calling customer care will not work. You have to fill a form and send to Chennai office or drop in a branch. You can also scan and send through grievance email id. (link to the form: https://www.hdfcbank.com/content/ap...e57c87f/62b2bcd4-df35-4973-ac35-19973df4e792?).

- Should we fill primary card holder details or add on holder details in the above form?
Add on holder details and sign is required.

- How many days will it take to change number?
2-3 working days per experience

-How to change pin of add on cc?
Go to add on holder's internet banking, then update there.

-will I get the priority pass with different number as well along with add on credit card?
Yes. If add on has different number, PP will be a different number as well.

 

[drvenkat]

Try raising with CS.

will do that and update here

 

[IcyFrag]

I already have a DCB add on with the same card number as primary card. Now if I want to get an add on with different card number:
1. Do I have to close the existing add on and re-apply for a new add-on
2. Or the customer service team can generate/transfer a new add on card with the new number
3. If I go ahead with closing the add-on, is there a cooling period till when I cannot apply for a new add-on for the same person for the same card variants

 

[Sriim]

I already have a DCB add on with the same card number as primary card. Now if I want to get an add on with different card number:
1. Do I have to close the existing add on and re-apply for a new add-on

Yes

2. Or the customer service team can generate/transfer a new add on card with the new number

Basically they close old addon and get new addon your behalf

3. If I go ahead with closing the add-on, is there a cooling period till when I cannot apply for a new add-on for the same person for the same card variants

No cooling period

 

[siddhgos]

Very perthitic experience for ADD On card, twice I have sent form and documents to their Chennai office and both time they rejected on Signature mismatch ground. Then I was suggested by RM to go through branch and filled the form again, and once again they rejected on my application.

 

[IcyFrag]

Yes

Basically they close old addon and get new addon your behalf

No cooling period

Closed the old add on, applied a new add on the next day, got the new add on card with the same number delivered today 😓😓

 

[BhaiyaJi]

Closed the old add on, applied a new add on the next day, got the new add on card with the same number delivered today 😓😓

Is it DCB card?

 

[lijov]

Closed the old add on, applied a new add on the next day, got the new add on card with the same number delivered today 😓😓

So they are still issuing DCB add on cards with the same card number as that of the primary card ?

 

[Sriim]

Closed the old add on, applied a new add on the next day, got the new add on card with the same number delivered today 😓😓

Haven't heard this from anyone recently. Try contacting customer support and request them to issue addon with different number

 

[raghumahajan]

Previously there was a link in netbanking to apply add-on card if the other member is already a customer, now I don't find it. Is it removed?

 

[lijov]

Previously there was a link in netbanking to apply add-on card if the other member is already a customer, now I don't find it. Is it removed?

Request add on card option is still there in the HDFC app.. Just checked now..

 

[IcyFrag]

Is it DCB card?

Yes. It's DCB. Applied on MB app for an existing HDFC customer

 

[IcyFrag]

Haven't heard this from anyone recently. Try contacting customer support and request them to issue addon with different number

Yes. Will try that now.