Axis Atlas 2X reward points via axis atlas flight booking on travel edge

[donfire]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

 

[shubhank008]

First write to PNO saying you want the correct reward points as stated in the Credit Card FAQ. If they deny or don’t listen. Complain to ombudsman seeking compensation.

For this approach, should we first contact CC to confirm what MCC code they report or ?
Since PNO can simply claim wrong MCC or similar reason and we would not have any proof of MCC code, since only they know about it.

 

[Deleted member 30446]

For this approach, should we first contact CC to confirm what MCC code they report or ?
Since PNO can simply claim wrong MCC or similar reason and we would not have any proof of MCC code, since only they know about it.

Sure. No harm in also getting the mcc and mentioning it in the email.

 

[shubhank008]

@donfire any update or did you get a reply from PNO yet ?

 

[donfire]

they are still checking but now i am hopeful because the dumb customer care finally understood what i was trying to explain.

 

[jamesdolan]

How will u know mcc unless u ask customer care? Merchant name and mcc are 2 separate things.

Arey Bhai I know that I confirmed with customer care only

 

[jamesdolan]

I got a reply saying it is an error and the missing miles will be credited by 30 may. Meanwhile some other airline website booking I got 5x

 

[drsel]

As I said many times before, if you want to use Atlas card for air tickets then always book on the direct airline website to be guaranteed 10% return on Atlas card.

Travel edge is to be used ONLY with Magnus burgundy for 24% return.