Axis Atlas 2X reward points via axis atlas flight booking on travel edge

[donfire]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722🙁TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

 

[jamesdolan]

Got the missing miles 3 days ago

 

[sar456]

Got the missing miles 3 days ago

Where did you raise the complaint? After writing to premium service, I was given deadlines 30 may, 15 June and 10 July all of which they missed.

 

[rafzy]

Anyone got their missing miles or any reply from RBI ?

NO didnt get the ERs, not is RBIO responding. My complaint is now 1 month old and the status hasnt moved. Guess RBIO is also fed up with Axis

 

[faltooAdmi]

I called the customer care. They are saying there is some issue with Atlas credit card edge miles. It will be resolved by 31st July.
They just keep giving some new dates. I am loss of words now

 

[rafzy]

I called the customer care. They are saying there is some issue with Atlas credit card edge miles. It will be resolved by 31st July.
They just keep giving some new dates. I am loss of words now

I've stopped chasing it and moved al my spends now to yes marquee.

 

[faltooAdmi]

I've raised a complaint on RBIO (for Axis not crediting points) on 26th Jun and till date it's sitting on the same status. It's almost 3 weeks now. 🙁

View attachment 61100

Any progress on this ?

 

[rafzy]

Any progress on this ?

No nothing. Axis is silent, rbio is more silent.. no response from either

 

[faltooAdmi]

Guys , did you get your missing bonus EM ?

 

[theglobalinvestor]

Only 2x on air arabia for me.

 

[faltooAdmi]

Finally got my missing bonus miles TODAY for travelEdge bookings done using Atlas on May31, June1, June 2
Took so much efforts !!

 

[Quiksilver27]

Only 2x on air arabia for me.

yes same for me.. did u pay in INR or as a forex transaction? Were u charged forex or dcc charges?

 

[theglobalinvestor]

yes same for me.. did u pay in INR or as a forex transaction? Were u charged forex or dcc charges?

INR was processed by c avenue if I remember right.

 

[theglobalinvestor]

Finally got my missing bonus miles TODAY for travelEdge bookings done using Atlas on May31, June1, June 2
Took so much efforts !!

What finally worked for you?

 

[donfire]

I have got my remaining miles on 5th Sept.

RBI was of no help. They redirected the query to a regional branch. And they promised that it would be done in early August only. But due to Axis's migration process, it got delayed.

 

[ak1423]

Just want to confirm same experience, returned from Japan trip last week.
Payment done on JAL website for flight gave 2x only instead of 5x
All hotel payments done in Japan also gave 2x only instead of 5x

Overall, did not get any 5x points for any flight/hotel transaction.

ANA gave me 5x..looks like JAL mcc is different