Axis Atlas 2X reward points via axis atlas flight booking on travel edge

[donfire]

Booked flight tickets via axis travel edge portal using my atlas card.
Got 2X reward points. Wrote to premium support. They are saying :
As per bank records, Vernost Marketing S, MUMBAI on 22-04-2024 falls under MCC 4722TRAVEL AGENCIES), hence, 2x miles were provided for every INR 100 spent instead of 5x miles.

I even shared the invoice of the payment.

What should i do?

 

[rafzy]

I got my miles sorted, but my ER or using IOCL CC in exclusively IOCL pumps is still pending since 3 months now. Have escalated to MD Desk and they say they need more time to process. I seriously doubt I'm going to get it even tho it's 100% genuine spends. But I didn't want to go down without a fight.
I'll close the card once the I get to the bottom of this. Enough with these idiots

Finally, took the time to raise dispute with RBIO for Axis IOCL ER not getting credited since 20 Mar 2024.
Lets see what happens.
Even their MD desk is of no use as they keep asking for 5 days (like 4 times now).