Accor Plus Membership Purchase : The Do's and Don'ts for Maximizing Your Benefits. | Hand on purchase experience

[Harry1]

Adding some more points to this.

Booked 3 hotels in thailand.
1. Ibis - Flexible rate, Paid 6000 points online, 1000 points offline, 40 by card. No status points, reward points and status nights. Raised to support and no update yet. But i expect them to credit nights at least.

2. Grand Mercure - Prepaid rate, Paid 8000 points online and 400 by card. Got about 400 normal and 100 accor plus bonus points, but only one status night instead of 2. Raised to support for status night. They deducted those 500 points and credited just 14 points saying amount paid via reward points not eligible for reward points 😭, but at least they credited the 2 status nights to help towards gold.

3. Ibis - Non refundable rate, paid 2000 points online and 40 by card. Got about 50 normal +10 accor plus bonus points and 2 status nights. Didn't complaint as all were as expected. Haven't got reversed yet. I also got one bonus status night here, as a part of flying blue partnership, not sure if this is just one time thing, as I didn't get it with grand Mercure booking above.

So, in summary, I think status nights will always be credited irrespective of how u pay (contacting customer care would be needed sometimes depending on luck).

But reward/status points will only be on amount paid using card. If u got more, it will get reversed later.

Finally got 3 status nights for point-1. It is mentioned as courtesy nights though. Probably because cash spends was not even 1 euro and hence status/reward points would be zero.

Now standing at 29/30. One more night for gold. BTW, I saw some people mentioned getting gold at 28/29 nights itself. How does that work?

 

[theglobalinvestor]

Any discount on room rates outside of apac with plus membership?

 

[aashish2137]

I also got the bonus nights on 25th September without any follow up. I want to understand, if I book 3 rooms for 1 night, is it counted as 1 status night or 3? If its the former, does it makes sense to do 3 separate bookings for the same night? Is it even allowed?

 

[aashish2137]

Hey guys, I'm planning to book 3 rooms at Novotel Juhu Beach Mumbai for 1 night in November.

1. Can anyone suggest how best can I use the Accor plus vouchers for this stay?
2. I cannot find out if this hotel is covered in the participating hotel list. I understand all Novotels are covered, is it correct?
3. Are the vouchers like complimentary upgrades transferrable? Is it possible to get them from someone?

 

[confuseddouche]

You may find the vouchers when you go to -->
Login into https://www.accorplus.com/in --> "PROFILE" --> "VOUCHERS".

I could see 53 vouchers in my AccorPlus membership.

Thanks for this!

I can see my vouchers online but haven't received any physical vouchers yet. Are these eligible to redeem for upgrade etc?

 

[mast2510]

Thanks for this!

I can see my vouchers online but haven't received any physical vouchers yet. Are these eligible to redeem for upgrade etc?

Hi, you dont receive anything physically. you can directly start using the vouchers available online.

 

[Thomas244]

Hey guys, I'm planning to book 3 rooms at Novotel Juhu Beach Mumbai for 1 night in November.

1. Can anyone suggest how best can I use the Accor plus vouchers for this stay?
2. I cannot find out if this hotel is covered in the participating hotel list. I understand all Novotels are covered, is it correct?
3. Are the vouchers like complimentary upgrades transferrable? Is it possible to get them from someone?

Go through ur vouchers find the one applicable for ur hotel. Email the hotel with voucher screenshot they will book. It will reflect in ur Accor app

 

[A Little Extra is Good]

Hello all,
How to raise a complaint or a ticket in accor? Or is there a helpline phone number?

 

[sahilgulati5]

Hello all,
How to raise a complaint or a ticket in accor? Or is there a helpline phone number?

accor plus india no: +919205007271

 

[A Little Extra is Good]

accor plus india no: +919205007271

Thanks. any email id? actually am located in Europe. So anything for that?

 

[RedDEvil]

Greetings!

Lately, many hotel membership programs have been talked about such as Accor Plus, Taj, and ITC. In this post, we will focus on my experience of buying the Accor Plus membership program and share some tips to consider before purchasing it.

As I wanted to purchase it using Accor points , thus ,
1. Firstly, I signed up on https://all.accor.com/ and transferred 15,000 points.
2. After this, I logged in using the same credentials on https://www.accorplus.com/ and bought the membership with 12,000 Accor points that I had in my account already.

Please note that if you plan to buy the membership using your credit card, you can directly visit https://www.accorplus.com/ and purchase it using INR 13500 (current offer).

When I purchased the membership, my existing account was directly upgraded to Accor Plus with silver status and additional benefits, including the remaining 3,000 points in my account. But it's important to note that when you do so, your membership number changes, and the old classic number gets deactivated. Thus, if you have any pending points transfer requests that are not yet credited, don't purchase it until the points are credited.

There are three types of vouchers available:
1.regional (city-specific)
2.pan India.
3. Asia-specific vouchers.

The first type of voucher (regional) can significantly affect the value of the voucher and membership.
For instance, if one's city does not have any Accor property, it would be better to opt for a voucher for the city they are planning to visit. Choosing the right city can make a difference in terms of the voucher's value.

For instance,
a regional voucher for Delhi contains various dining vouchers, including free dining vouchers for Ibis Golf Course Road, which is 30-40 minutes away from the airport.
It may not be worth traveling and spending money on a taxi to redeem this voucher.
However, the voucher also includes a room for two adults and two children in Pullman/Novotel for only 5500 INR, including breakfast. This is a great deal as the flexible rates for this are usually between 10K to 13K INR.

On the other hand, if one has a voucher for Goa,
they would miss out on the 5500 INR deal but could easily redeem various lunch and buffet vouchers for Novotel in Calangute, which is a location that they would likely visit while in Goa.

It is important to note that there may be additional vouchers such as birthday cake that may not be useful if one cannot use them in their current city or while visiting another city. Therefore, choosing the right regional voucher depends on one's plans.


However, Accor Plus website does not have an option to choose a regional voucher. So, before purchasing the membership, I raised a query on Accor Plus, and their sales team reached out to me. They informed me that they could help me with specific region vouchers. However, if I purchased via the sales channel, I could not pay by points, but by card only. Therefore, I purchased it myself via the website.

After purchasing the membership, I reached out to membership support to help me set the region for my voucher as Delhi. However, as with all customer care, it depends on where your call landed and how efficient the person is. So, the executive told me that they would see if this was possible or not and let me know in a day or two. This left me uncertain about which city I would get a voucher for.

Wait ? What ?

So now , I endup purchasing membership and dont know for which city I will get voucher ? If they endup giving any random city neat to my location , then It will be hard to reddem Region specific vouchers, because then you have to travel specifically to get them redeemed. And all above things about diffrent region has diffrent type of coucher then your plans goes for a toss.

So , I ended up escalating the issue , as their sales team earlier mentioned that they can help me with specific Location voucher and after that I received a call from them and they make their arrangements to get me vouchers for Delhi.

In conclusion, it's essential to consider the type of voucher, the region, and the value of money before purchasing the Accor Plus membership program.

Here are some recommendations for purchasing Accor Plus:
Dos:
1. If you plan to buy Accor Plus using your credit card and want specific regional vouchers, it is advisable to use the sales channel. You will have a dedicated person who can assist you with regional voucher-related queries.

2. While using the sales channel,Request them to email you the highlighted terms and conditions, including regional voucher details, for the specific location before making the purchase.

3. If you plan to purchase Accor Plus using your points, transfer 12K points to all.accor.com, and only purchase the membership once the transfer is complete. If you are looking for specific region vouchers, raise a case with Accor before making the purchase.

4. Since Stay Plus night is based on availability, it is recommended to purchase the membership at least 1-2 months in advance to have more options and properties available.

5.Night plus stay benefit reflects in app , immediately as soon as we purchase membership , but that nigh plus stay is not available in all properties And also , that is like a reward night , thus In most if the premium properties , you will need to book alt east 1 month in advance for night plus , so again , if you are planning to purhcase this memberhip , consider the points that you should plan it at least 2 months prior to your vacation plans.


Don'ts:

1. Don't wait until the last moment to purchase Accor Plus.

2. While choosing regions, compare and select the ones where you plan to travel to maximize your benefits from regional vouchers.

3. Keep in mind that Stay Plus night is not available at all properties.

4. Since the vouchers come physically, purchase the membership at least two months before you plan to use it , as The voucher kits arrived in physical form , thus it may take 2-3 week for it to get delivered.

5. As delhi contained that 5500 INR voucher , thus untill i dont get that voucher , I can not redeem it.I asked them to email that voucher , but was not knowing that that voucher has cool down period of 1 month, so even if i get it , I can not book any room using this voucher within 30 days of purchase. So agins , purchasing membership 1-2 month prior is the key.


Lastly, here are some additional points to consider:

Is Accor Plus worth it?
Yes, it is. With the current 12K points/13.5K INR, you can easily get the most value. For example, booking a night plust stay room in Pullman New Delhi or Novotel Goa alone will cover the membership cost, and you will still receive many other vouchers.

How is Accor membership support ?
(*After escalation) the support provided was excellent, and I would rate it 5/5.

Which is the best way to buy Accor Plus membership? The people who call provide some discount from the rate being shown on the website, are they legit?

 

[sahilgulati5]

Which is the best way to buy Accor Plus membership? The people who call provide some discount from the rate being shown on the website, are they legit?

accor Voyageur card approx 200Euro

 

[jacobijn]

The stay plus benefit seems to a discount scheme for other countries? I was trying to book in a night in Singapore, but it simply reduces the night rate in e.g. Swissotel by some 10k rs?

 

[gupta93126]

Did someone use Accor points to buy products from Accor Shopping to deliver in India or UAE?

 

[SwipeSavvy]

Has anyone tried to purchase Accor plus membership recently? I am trying to purchase since last few days and after I enter personal details, then my address and click next, I get a blank white page. Tried different devices and different browsers too.

 

[Prav]

I also got the bonus nights on 25th September without any follow up. I want to understand, if I book 3 rooms for 1 night, is it counted as 1 status night or 3? If its the former, does it makes sense to do 3 separate bookings for the same night? Is it even allowed?

Did you find any answer?

 

[aashish2137]

Did you find any answer?

Not officially but I checked my old bookings and multiple rooms for 1 night counts as 1 night only.

 

[rishabk27775]

Has anyone tried to purchase Accor plus membership recently? I am trying to purchase since last few days and after I enter personal details, then my address and click next, I get a blank white page. Tried different devices and different browsers too.

Same is happening with me, idk why, does anyone else also facing same issue?

 

[rishabk27775]

Has anyone tried to purchase Accor plus membership recently? I am trying to purchase since last few days and after I enter personal details, then my address and click next, I get a blank white page. Tried different devices and different browsers too.

Facing this from last 25 days, even customer care is not able to tell what's the issue.

 

[TheGambler]

Has anyone tried to purchase Accor plus membership recently? I am trying to purchase since last few days and after I enter personal details, then my address and click next, I get a blank white page. Tried different devices and different browsers too.

Yes, same.
If you try buying it without logging in, it lands on the payment page and you can make the payment but it won't show the option of paying through points.
No idea, if purchased like this, the membership would link with the existing account where existing points are or not.
If you're logged in, it definitely goes to a blank page. tried with multiple accounts and multiple devices and browsers.
Anyone, post if there is a solution.