SBI Card Add on Card Contact Update Timeline

[dakshv]

I had applied for SBI Simply Click Add on card on mid march which was approved rived and received by me on 1st week of April, but to my utter surprise they did not put the contact details i provided as all the otp are being received on my mobile only.

Tried updating contact through APP & Website but it didn’t work and asked me to email on contactchange@sbicard.com
After 15 days of calls & email they finally registered my update request on 20/04 with ETA dated 26/06/2023.

At first I thought that it will be quick and didn’t focus much on ETA given by them but even after 15 days there was no update to i trued contacting them again on Twitter & email and they sent me same mail with ETA 26/06.

Why is this bank so slow ? Like seriously 2 months just to update to update contact details ?

 

[WhoU]

Facing similar issue. Did you get a resolution? @dakshv

 

[dakshv]

Facing similar issue. Did you get a resolution?

No. they are just sending this ETA again an again. Helpline number person are useless they have no idea what i’m trying to say. Raising issue on Twitter also didn’t work

 

[anirban.choudhuryanirban.choudhury is verified member.]

Facing similar issue. Did you get a resolution? @dakshv

I think otp for sbi addon goes to primary card holder

 

[Hemang]

I think otp for sbi addon goes to primary card holder

bhai kispe jata hai OTP sbi add on card me ?

 

[ghost of sparta]

I'm also in the same boat. These imbeciles completely ignored the contact details I gave during the add-on application. What's the point of add-on cards if they have the same contact details as the primary card.
Did any one solve this issue? I emailed to contactchange@sbicard.com three days ago but didn't get any reply.