Airtel Axis card issued but not able to 'Activate card' in Airtel App

[technom]

I received my Airtel Axis card a couple of months ago and have been using it without issues for normal transactions (even within Airtel App) and even get cashbacks as promised.
The issue however is the 'Credit Card' section of Airtel App says 'Activate Card - once created. we'll notify you. come back to activate the card and start using it' - see the attached picture for a better understanding of the issue.

Is anyone facing this and/or do you know how to solve it?
Please help resolve if possible. It's not the end of the world because I can still manage the card from Axis Bank app but it's just one of those irritating things and hoping Airtel app has a better way of tracking points etc.

 

[mnh007786]

Write Email to Customer Support Team Airtel and Axis

 

[technom]

I tried asking Airtel customer care but they were as useless as ever and completely disowned the feature where credit card options are visible. They wanted me to contact Axis Bank instead.
I didn't try contacting Axis yet because their card & app is working fine already and honestly don't think they'll be willing to help but will give it a try for lack of other options.

Did anyone else on this forum face similar issues. Have you tried using the feature in Airtel app?

 

[panchabhut]

As long as you are able to use and getting proper cashbacks, would it make any difference?

 

[technom]

Not as much but I don't know how this feature looks and one thing I miss the most is to look at the actual cashback (transaction vs. cashback) itemized list. Axis does not have it and they don't provide it either (according to customer care). Was hoping Airtel app may have something instead (not completely sure).

Is anyone able to access this credit card feature within Airtel app at all?

 

[pprakash11]

Not as much but I don't know how this feature looks and one thing I miss the most is to look at the actual cashback (transaction vs. cashback) itemized list. Axis does not have it and they don't provide it either (according to customer care). Was hoping Airtel app may have something instead (not completely sure).

Is anyone able to access this credit card feature within Airtel app at all?

It will not give any details.
Just look below.

 

[technom]

@pprakash11 ... Thank you for the info. This is very helpful. Have you guys discovered any ways of tracking the spends vs cashback. I could not find any way of doing this in Axis Bank

 

[pprakash11]

@pprakash11 ... Thank you for the info. This is very helpful. Have you guys discovered any ways of tracking the spends vs cashback. I could not find any way of doing this in Axis Bank

Specifically for Airtel Axis CC, I do manually only. No other option.
For ACE & Flipkart, cashback against each txn in mentioned in the statement (that's helpful).

 

[technom]

@pprakash11 ... thank you for confirming.

I also try to track manually as of now but it's cumbersome for the 10% CB for vendors like Zomato, Bigbasket etc. and that is leading to reduced CB/RP utilization because I noticed over spend for the category (considering the Rs.300pm capping). Was hoping Airtel app or some other section can show the actual. I like the way this works in AMEX - crystal clear, even in bonus points and almost real-time. Wish all banks maintained that level of transparency !

 

[pprakash11]

@pprakash11 ... thank you for confirming.

I also try to track manually as of now but it's cumbersome for the 10% CB for vendors like Zomato, Bigbasket etc. and that is leading to reduced CB/RP utilization because I noticed over spend for the category (considering the Rs.300pm capping). Was hoping Airtel app or some other section can show the actual. I like the way this works in AMEX - crystal clear, even in bonus points and almost real-time. Wish all banks maintained that level of transparency !

Capping for BIG BASKET/SWIGGY/ZOMATO is ₹500pm

 

[technom]

Sorry.. you are right. It's 300+300+500 (Airtel 25% + Utilities 10% + Other special 10%) but I still spent over 5k in that category over the last two months (Zomato & BB) and want to avoid in future

 

[panchabhut]

@pprakash11 ... Thank you for the info. This is very helpful. Have you guys discovered any ways of tracking the spends vs cashback. I could not find any way of doing this in Axis Bank

only option is to keep track in excel and match expected and actual CB.

 

[panchabhut]

Sorry.. you are right. It's 300+300+500 (Airtel 25% + Utilities 10% + Other special 10%) but I still spent over 5k in that category over the last two months (Zomato & BB) and want to avoid in future

for BB & swiggy there are other options. so this card should be used only when other options are already utilised

 

[technom]

for BB & swiggy there are other options. so this card should be used only when other options are already utilised

Totally agree. I learnt this lately but had used Airtel Axis CC for a couple of BB payments as well before that 🙁

 

[WandereR]

for BB & swiggy there are other options. so this card should be used only when other options are already utilised

What are those options if you can mention them (I'm assuming >10% cb since you've suggested it)?

 

[pprakash11]

For swiggy buying Swiggy Money vouchers anywhere 10-20% discount.

What are those options if you can mention them (I'm assuming >10% cb since you've suggested it)?

 

[004archit]

If we pay Paytm fastack using Airtel app, will we get 10% Cashback or not ?

 

[technom]

Fast tag is under Recharge section in Airtel app but I'm not a 100% sure if we get cashback for non-Airtel fast tag recharges as well.
Recharging for Jio Prepaid mobile however does not give cashback as far as I recall

 

[panchabhut]

Fast tag is under Recharge section in Airtel app but I'm not a 100% sure if we get cashback for non-Airtel fast tag recharges as well.
Recharging for Jio Prepaid mobile however does not give cashback as far as I recall

I recharged Vi and got 10% cb this mth

 

[technom]

That's cool.. I checked again to be sure and noticed the option to apply 10% cashback is not available for non-Airtel prepaid numbers but good if you're still getting it.