Airtel thanks app credit card bill payment fialed

[Sriim]

Yes, it is under utilities section. The problem is credit limit hasn’t changed. I k ow that some banks show transaction credit in 1-2 days but usually the credit limit is updated instantly.
To top it all, the number that Airtel listed in successful txn msg does not even have support option, it just gives option to listen about Airtel bank products, the Airtel thanks guys say it’s not Airtel banks transaction!!! Asking me to contact service provider. I already sent email to wecare@airtelbank.com. They said you are not Airtel bank customer, can’t help, I then sent further mail to grievance officer

@6ix9ine @desiviru 😅

 

[6ix9ine]

@6ix9ine @desiviru 😅

God have mercy on me 🫂. It's ironic how people put so much effort into writing emails or complaints, yet can't take time to read the forums and understand the system 😕

 

[6ix9ine]

Yes, it is under utilities section. The problem is credit limit hasn’t changed. I k ow that some banks show transaction credit in 1-2 days but usually the credit limit is updated instantly.
To top it all, the number that Airtel listed in successful txn msg does not even have support option, it just gives option to listen about Airtel bank products, the Airtel thanks guys say it’s not Airtel banks transaction!!! Asking me to contact service provider. I already sent email to wecare@airtelbank.com. They said you are not Airtel bank customer, can’t help, I then sent further mail to grievance officer

If your transaction was successful, you will see the change in your credit limit, though it may take some time to reflect.

In case the transaction gets failed on the backend, you will be refunded automatically, and the amount will be credited to your bank account within 5-7 working days.

You need to understand that you are actually abusing the bug. I hope the mail which you sent to the grievance officer doesn't have any information about your CC bill payment.

 

[bran_the_shipwright]

If your transaction was successful, you will see the change in your credit limit, though it may take some time to reflect.

In case the transaction gets failed on the backend, you will be refunded automatically, and the amount will be credited to your bank account within 5-7 working days.

You need to understand that you are actually abusing the bug. I hope the mail which you sent to the grievance officer doesn't have any information about your CC bill payment.

How is complaining about a service abusing a bug?

If your transaction was successful, you will see the change in your credit limit, though it may take some time to reflect.

In case the transaction gets failed on the backend, you will be refunded automatically, and the amount will be credited to your bank account within 5-7 working days.

You need to understand that you are actually abusing the bug. I hope the mail which you sent to the grievance officer doesn't have any information about your CC bill payment.

how is complaining about a failed service ‘abusing a bug’? That damned app does not even have a functional support system which they themselves ask us to contact . Axis bank updates the credit limit instantly upon receiving payment. This payment was towards an axis card. Why would you assume that I would give cc details?

 

[6ix9ine]

How is complaining about a service abusing a bug?

I'm not talking about complaining, that is a legitimate issue. Airtel customer care is clueless. There have been many cases where people paid their credit card bills using mixture of Airtel/HDFC DCs for the points, and when the payment fails, people contact Airtel and they find out that they have no idea what's going on.

Why would you assume that I would give cc details?

CC payment details (transaction receipt)*, not CC details. If you have framed your transaction, while writing the email in such a way that they consider it as a utility bill rather than a credit card bill, then good for you.

Due to impatient people, we have lost rewards on HDFC BillPay. That's all I want to say. The rest of the information is freely available on the forums.

 

[rakhi]

Did you get payment successful message? I got it yet it is not reflecting in credit card account

I got successful message and transaction id also

 

[rakhi]

24hours over still money not reflect to my card

 

[bran_the_shipwright]

24hours over still money not reflect to my card

Same here, contacting Airtel is useless, they say transaction id is not that of Airtel payments bank. People said wait for 2-3 days if transaction is successful.

 

[desiviru]

24hours over still money not reflect to my card

Don't worry. It will settle by tomorrow or failed and you will receive your refund.

 

[rakhi]

Don't worry. It will settle by tomorrow or failed and you will receive your refund.

48 hours over no update

 

[rakhi]

Finally settled thanks

 

[bran_the_shipwright]

Finally settled thanks

Same. Exactly 48 hours to settle. Never using Airtel thanks again, I did the transaction via upi not platinum dc. I usually pay with Amazon pay, did it this time with Airtel thanks because card was already saved there and Amazon pay asks card details to be input every time you want to pay off any card bill except Amazon icici

 

[Hdk212]

Hello guys! Payment of 90k failed yesterday from HDFC debit card while trying to pay Apay Cc bill through Airtel thanks app. Don't have any transaction id or anything. Hdfc is saying to contact airtel and Airtel isn't responding... Need help

 

[6ix9ine]

Hello guys! Payment of 90k failed yesterday from HDFC debit card while trying to pay Apay Cc bill through Airtel thanks app. Don't have any transaction id or anything. Hdfc is saying to contact airtel and Airtel isn't responding... Need help

Wait 5-7 working days, nothing can be done.

 

[LootMaxxer]

Hey guys, my payment of 11k for sbi cashback using millennia debit card failed today on Airtel thanks app. I saw on the thread that a refund would be provided in the coming days, so not worried. But I kinda let my bills this time run close to the due date(4th nov). Is there any other alternative that can reliably settle the bill while making use of the cashback of millennia dc? Or is it better to just suck it up and pay directly from the sbi card app with no cashback?

 

[gratian.m]

In my case, transaction is failed, refund issued. But I haven't received the refund. It's been a day. Can someone help me please?

 

[LootMaxxer]

In my case, transaction is failed, refund issued. But I haven't received the refund. It's been a day. Can someone help me please?

Same for me. It says refunded, but let's see. Afaik it takes around 48 hours to refund

 

[gratian.m]

Same for me. It says refunded, but let's see. Afaik it takes around 48 hours to refund

Please keep posted in here so that both of us the status of each other. Tweeted on Twitter but no help. There is no option to call customer care or send them an email.

 

[LootMaxxer]

Please keep posted in here so that both of us the status of each other. Tweeted on Twitter but no help. There is no option to call customer care or send them an email.

Yeap. Will do. For now I'm just gonna pay my bill with sbi card app

 

[Chiku]

In my case, transaction is failed, refund issued. But I haven't received the refund. It's been a day. Can someone help me please?

Same with me