Airtel thanks app credit card bill payment fialed

[Chiku]

In my case, transaction is failed, refund issued. But I haven't received the refund. It's been a day. Can someone help me please?

Same with me

 

[akish4u]

Lot of payment failures yesterday with airtel thanks it seems.
Mine also failed,
Waiting for refund without raising any complaint.

 

[gratian.m]

Lot of payment failures yesterday with airtel thanks it seems.
Mine also failed,
Waiting for refund without raising any complaint.

Unfortunately, there is no option to file a complaint.

 

[I'amMithun]

In my case, transaction is failed, refund issued. But I haven't received the refund. It's been a day. Can someone help me please?

Same issue happened with me also on the same day! For my case, it was SBI Cashback CC and I've used Kotak Bank DC on Airtel Thanks app. Let's see when the Refund comes...

 

[LootMaxxer]

Please keep posted in here so that both of us the status of each other. Tweeted on Twitter but no help. There is no option to call customer care or send them an email.

Got the refund now

 

[I'amMithun]

Same issue happened with me also on the same day! For my case, it was SBI Cashback CC and I've used Kotak Bank DC on Airtel Thanks app. Let's see when the Refund comes...

I've received my Cashback

 

[I'amMithun]

I've also received my Refund today to my source account...

 

[gratian.m]

Same here, I received the refund as well. A lesson to learn: either avoid using the Airtel app for utility payments or make a small transaction first to see if it succeeds before making a larger payment.

 

[I'amMithun]

Same here, I received the refund as well. A lesson to learn: either avoid using the Airtel app for utility payments or make a small transaction first to see if it succeeds before making a larger payment.

Exactly... I think it's better to use SBI Unipay or Canara Setu to get some CB or RP for CC bill payment... But it is heard that there are also some multiple Failures occurred, specially on SBI gateway... Although I don't know more about Canara Setu...

 

[LootMaxxer]

Exactly... I think it's better to use SBI Unipay or Canara Setu to get some CB or RP for CC bill payment... But it is heard that there are also some multiple Failures occurred, specially on SBI gateway... Although I don't know more about Canara Setu...

I had another bill of 20k for another card that I just tried rn. I went for it knowing that if it fails, I'll get the refund, and this time the transaction was completed without any problems in the Airtel app.

 

[LootMaxxer]

I had another bill of 20k for another card that I just tried rn. I went for it knowing that if it fails, I'll get the refund, and this time the transaction was completed without any problems in the Airtel app.

It's instantly reflected in the ICICI app too as paid

 

[knr2605]

Made a payment of 100 rupees just now... Payment is successful.
Reflected immediately.
Seems like it is back to normal.

 

[I'amMithun]

I had another bill of 20k for another card that I just tried rn. I went for it knowing that if it fails, I'll get the refund, and this time the transaction was completed without any problems in the Airtel app.

For my case, all the other CC bill payment transactions were successful other than SBI card and also the debited amount Refunded back within next 3 days...

 

[bran_the_shipwright]

Tried multiple part payments on Airtel thanks today for hdfc and icici cards, it settled instantaneously

 

[akish4u]

Transaction failed on Friday(1st Nov), didn't get refund till now
Transaction done from RBL enterprise debit card

How to complain?

 

[bran_the_shipwright]

Transaction failed on Friday(1st Nov), didn't get refund till now
Transaction done from RBL enterprise debit card

How to complain?

Email to 121. Don’t bother with Airtel payments bank, they will deny any help. Even going to Airtel store is useless, I went to port sim the other day, the guy was handling a failed cc payment user, as per this forum, it will take 5-7 days for refund if payment failed.