Here in Kolkata, most of the orders used to be shipped from a nearby place called Howrah (The one where Howrah Bridge is located). But the Howrah Fulfilment Centre has been inoperational for the past one year. Hence most orders become ineligible for One-Day and Two-Day deliveries. Even the One-Day orders are dispatched from farther cities, like Lucknow, Delhi, Mumbai, Bengaluru, etc.
Also, around 8 days ago, I placed a Rush Delivery order, which was supposed to be delivered the same day. But it's been 8 days, and it has still not been shipped. None of their customer care representatives could cancel it. Not even issue the refund manually. Even their leadership team and the Executive-Customer Relations Team (ECR) couldn't help. Been contacting them every day for the past one week, yet no help has been provided.
Even in Flipkart, the cancellation process is very simple. But Amazon's cancellation process is a headache. Even when an order gets ready for packaging, they don't allow you to cancel orders. (Sometimes it happens even within 5 minutes after an order is placed.)
Really, day-by-day, my experience with Amazon has become traumatic. I have been their customer since 2013, and things started to go downhill since 2022 or so. Coincidentally, Jeff left the company same time around. And even their India MD, Amit Agarwal, moved to the US around the same time. I don't think these things can be coincidences about their service going downhill.