Amex Application help

[Rahezad0806]

Hi guys! I applied for an Amex Platinum travel card on 21st of October. I already have a mrcc for about 2 months now. The vkyc was auto completed. But I keep receiving this email saying that they will reach out to me soon everyday but no one reaches out. It's been over a week now. On contacting customer support they say the application is in progress and they ask me to wait. ( My First MRCC was approved within 48 hours.) Attaching SS. Any help would be appreciated.

 

[Rahezad0806]

I have a small ques... why apply for the second card in such a short interval???

Usage is around 60k on this account. MRCC is rewarding only for the first 20k. Plat travel would give proper value for my spends.

 

[Riya]

Usage is around 60k on this account. MRCC is rewarding only for the first 20k. Plat travel would give proper value for my spends.

So why didn't you applied for plat travel first time... A waiting period of around 6-7 months would have been ideal to apply for MRCC

 

[Rahezad0806]

So why didn't you applied for plat travel first time... A waiting period of around 6-7 months would have been ideal to apply for MRCC

Had applied for platinum travel around 7 months back but rejected.

 

[Rahezad0806]

It's more than 15 days now. Keep getting calls from amex but whenever I pick up there is a waiting music playing and the call drops on its own in around 1 minute. This has been happening every day for the last 10 days. Customer support over chat and call just reassure that they have put my case on priority but to no avail. Please help if anyone has any idea.