Amex Shills : Amex is best, has best Customer Care.
Amex Customer Care :
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Amex Customer Care :
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Amex Customer Care in Nutshell
- Thread starter sonuyos
- Start date
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- amex customer care
HumorSimpson
TF Prestige
With ever changing rules no one can find the devil 👿 in the details.
HumorSimpson
TF Prestige
I never used Amex, nor do I care with cryptic point criteria. If you have figured it out, explain her.
This is the problem, i am not expecting them to be 100% right, but have the courtesy to read message properly and take context clue.
1 - lets assume it was 41k, how would it fetch any bonus points?
2 - why would I ask for bonus points on a card that has USP of 4lk spend.
3 - This is not the first time this has happened, I have received my platinum charge card for past 2 weeks, and so far they have not been able to tell if I will get 1lk points, 1.25lk or 1.35lk.
Everytime I message its a diff story.
FFS stop defending Amex Support. they have turned to shit. Its high time people accept it.
Even I used to shill for them hard back in 2018-19. Now its just plain shit.
Its still literally their job tho.
41000/50 = 820
Must have read it as 41k instead of 4lk
Can't blame the customer service agent
Again, i said Bonus points. Even if they thought its 41k, the bonus points would be 0.
So yeah, can blame them.
HumorSimpson
TF Prestige
Did you tel her again that you are asking about bonus points not regular points?
This thread was supposed to be a joke and poking fun at amex support, but turned into something else.A separate thread for a simple mistake?
But that still does not change the fact that they have become shit over the years.
Brother thats not the point of this post. I contacted them again and this time some other agent was there, and I copy pasted same line and he confirmed at 4lk I will get 25000 bonus points. Total 40k.
Thats the product benefit and that guy/gal knew it. What I am pointing out is that Amex support has become shit.
Looks like everyone is not defending Amex support, but clarifying that customer support executives can make mistakes and that's okay.
You have probably not dealt with actually incompetent customer support to be offended by this
then stop fucking paying them. why are you paying for plain shit?
nobody is saying that amex cs is great. it's become bad, yes. but this is not an example of the same.
CS are humans. Humans make mistake. You can't seem to wrap your head around this fact.
HumorSimpson
TF Prestige
Even the seasoned members here replied 820, it means the emphasis on bonus is not easily read.
Does that change the fact that I specifically mentioned Bonus?
There is a diff between making mistake and being incompetent.
if same thing Axis would have done, then by now it would be on crucifixion.
HumorSimpson
TF Prestige
Dil Jeet Liya bhai.
As I always say amex gets better publicity due to the referral program and people always defend it. It's pity that many recommend amex even for newbies too.
Nevertheless CS are humans too and you didn't depict the full story in the first post.
Bro there iis no story.
Dil Jeet Liya bhai.
As I always say amex gets better publicity due to the referral program and people always defend it. It's pity that many recommend amex even for newbies too.
Nevertheless CS are humans too and you didn't depict the full story in the first post.
I posted this screenshot as a joke. It was one and done.
but when people started defending amex while having their signature as referral link, its maddening. You cant just close your eyes to such things.
Amex customer support has gone to shit, they used the be my go to and had been awesome. Now its plain shit.
HumorSimpson
TF Prestige
With one post you said they are sh1t. Without giving the previous trauma, everyone thinks you are making a mountain out of a molehill.
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