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Amex reduced limit of Plat Charge
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Vishal K
TF Buzz
I faced a similar issue with Amex. I have been a member since 2018 and have canceled multiple cards in between. Last month, I received a platinum charge card and spent ₹3.1 lakh, which I paid off before the statement was generated. A customer executive informed me that as a charge card, I could use up to ₹15 lakh. When I checked my spending power, it approved ₹10 lakh.
Two days ago, I used ₹5.2 lakh, but today I received an email stating that my credit limit was reduced to ₹3.1 lakh. When I contacted customer care, they mentioned it was due to internal criteria and asked for income proof for a manual limit change. I provided my March and April statements; in March, I received a bonus, but in April, my salary was slightly less since no bonus was included. Despite receiving over ₹7 lakh in salary for both months, they said this wasn't acceptable due to the salary difference and requested Form 16.
I requested to cancel the card and refund the joining fee since it is new, but they refused. I have now shared my May salary slip and statement and am awaiting confirmation. I find this card problematic and would not recommend it. I initially took this card for an upcoming trip abroad in July, but encountering such issues during the trip would be unacceptable.
could not agree more ...the issue here is: " uncertainity " .. It kills all the enthusiasm..
Last edited:
Vishal K
TF Buzz
Have you received any updates on your credit card regarding its limit?
Vishal K
TF Buzz
They are unable to change the limit, and if I cancel the card, they will not reverse the joining fee. This card is only one month old. I have already raised a complaint with the grievance redressal and CRPM departments of the RBI. Can anyone suggest what else I can do?
I had taken the gold and plat travel in March, for which they checked CIBIL, fine. No income proof asked. Then since I was going abroad on a holiday and wanted to check into a Fine hotel, on a whim, applied for the Plat charge in mid April. Interestingly they approved it without my IT documents, only did a VKYC but they accessed my CIBIL twice, first at the time of application and later when they issued the card, in less than a week. Any idea why this is done? Basically checking my score four times for three cards in six weeks.
The card limit is dynamic and could have been changed because of a change in your credit profile, score, spending patterns or the risk score(they assign towards every profile).
if you think this is a mistake, you can get in touch with the Customer support and ask them to up it again.
If this was genuine, you can adjust your spending and repayment patterns to build more trust and the limit will be increased again soon! 🙂
if you think this is a mistake, you can get in touch with the Customer support and ask them to up it again.
If this was genuine, you can adjust your spending and repayment patterns to build more trust and the limit will be increased again soon! 🙂
Vishal K
TF Buzz
I have spoken to customer service about a this. They specifically mentioned I made for utility payments using an Amex card, totaling 8 lakhs (3 lakhs and 5 lakhs in two separate transactions). Their system flagged it as a risk transaction because the charge card was converted to a global limit card. This issue has affected multiple people. Customer care advised that to avoid this, I should use the card for different categories of transactions and avoid personal usage like wallet loads, instead using it for purchases. They stated they can't override their system.
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