I've asked them to cancel the card and they said they will cancel the card.
I've asked them if downgrade is possible, they're saying due to RBI ban, they can't do that. (I remember HDFC giving updgrades during ban saying these are not new cards.). Also, Kotak is using the word Pause instead of ban
.
Then they suggested to wait until next month and once the card is charged with fees, then contact them again to get it reversed.
Then I asked if there's a guarantee that it will be reversed, they said they can't give guarantee.
So I went ahead and asked them to close it.
I've mostly used this card only for 080 Lounge in BLR, other than that, have never even used the card.
So a good deal for the last one year in the end and it fetched me another Kotak LTF card, so no regrets.
I anyways have the RuPay card which is LTF, which will serve me for sales.
CC
@Tejo