Anyone got their Citi Priority account converted to Axis Burgundy?

[Quantum]

Hello folks,

Two parts of this question:
1) After the acquisition of Citibank's consumer business by Axis this year in March time-frame, did anyone get their Citi Priority account "converted" to Axis Burgundy?
By conversion what I mean is that post moving the account, your Citi priority account doesn't exist anymore, and now it's only the Axis Burgundy account for you.
If yes, then did Citi folks/RMs reach out to you for the conversion, or you yourself asked for it?
Did they provide you any CC as well?

2) Also, what would be the future outcome for existing Citi Priority account customers by next year first half?
Will they continue to remain (and labelled) as Citi Priority customers forever or equivalent of Axis account and cards would be provided to them?
Any official link/document that talks about the specifics of it?

Thanks!

 

[Quantum]

I msged my number to karamchandanipriya but she said she had already posted the msgs here and further can't help. So forget about it. lol.

Yes, they are so enthusiastic to open new accounts, sell their investment products but when the customer starts to ask for credit cards, then first they become unresponsive and later start to educate you about all the TnCs. 😀

 

[Souvik]

Yes, they are so enthusiastic to open new accounts, sell their investment products but when the customer starts to ask for credit cards, then first they become unresponsive and later start to educate you about all the TnCs. 😀

Its all about one way sourcing new business for these RM's. I do not respond to RM calls nowadays. But they sure are making fool out of other gullible customers by misselling ULIP's, and other high commission products.

 

[Quantum]

Its all about one way sourcing new business for these RM's. I do not respond to RM calls nowadays. But they sure are making fool out of other gullible customers by misselling ULIP's, and other high commission products.

That's true. Most of the gullible customers don't realize that if they are keeping some funds in some back account, that itself is helping the bank's business in some way or the another.
My Citi/Axis RM wanted me to meet with the Wealth Manager assigned to me.
I told the RM to send him to my office. The WM came and showed me an investment plan of 40L or something. With some 5L premium per year.
I heard him and told him that let me think over it and I will get back to you.
My RM called me same evening about my decision. I told him this "I'm keeping good amount of funds in your bank. First provide me best of your services, serve my requests with utmost priority, do this consistently for 2-3 years to build credibility and then I would invest in your products."

He didn't expect this reply.
From that day, he isn't talking about any investment products with me.
So this is what I have learned: Instead of avoiding RM's calls, demand something for which they really have to work. If they deny, they can't at least bug you with their products.

There ain't no such thing as a free lunch, after all.

 

[Priya KaramPriya Karam is verified member.]

I msged my number to karamchandanipriya but she said she had already posted the msgs here and further can't help. So forget about it. lol.

I would request you to not spread wrong information about the folks like me working in banks. Just for everyone's clarity I told you that I have answered to the query and let me know if you have any doubts. I never said I won't be able to help.
Its a humble request to keep the conversations fair and transparent.

 

[Priya KaramPriya Karam is verified member.]

Yes, they are so enthusiastic to open new accounts, sell their investment products but when the customer starts to ask for credit cards, then first they become unresponsive and later start to educate you about all the

I opened an Axis Burgundy account in October with 10L. And if you could help get Magnus for Burgundy without the OGS requirement, then we can discuss more.

As of now without OGS its not possible. Later if it can be done without it, I will let you know.

 

[Priya KaramPriya Karam is verified member.]

Yes, they are so enthusiastic to open new accounts, sell their investment products but when the customer starts to ask for credit cards, then first they become unresponsive and later start to educate you about all the TnCs. 😀

First of all, if you don't know the TnCs of any account then it will be you who will get effected at a later date, so if we bankers don't give you the exact info on the existing TnCs your account will be filled with charges and penalty. Secondly, as a banker we have other obligations to perform as well apart from using the forum to educate people and letting them know the ground reality. So before making a judgement about anyone please think logically and practically.

 

[Priya KaramPriya Karam is verified member.]

Its all about one way sourcing new business for these RM's. I do not respond to RM calls nowadays. But they sure are making fool out of other gullible customers by misselling ULIP's, and other high commission products.

Just because you received a bad service with few RM's with few banks you can't decide who is good or who isn't. Better take the services first and then include them in your judgements/ comments. When it comes to RM's of Axis Bank, they are coming from Citi Bank which since it recently got merged with Axis in Retail Banking segment. All services provided now in Axis are from Citi RM's only. If you are aware about Citi, they are known for providing best services in India.
Kindly do not post anything without knowing the insights of it.

Thanks for your time.

 

[Quantum]

First of all, if you don't know the TnCs of any account then it will be you who will get effected at a later date, so if we bankers don't give you the exact info on the existing TnCs your account will be filled with charges and penalty. Secondly, as a banker we have other obligations to perform as well apart from using the forum to educate people and letting them know the ground reality. So before making a judgement about anyone please think logically and practically.

You already made a judgement about my post. I said "later start to educate you about all the TnCs".
The fairness, transparency, logic, and practicality that you are educating to folks here, you need to ensure that folks at Citi/Axis imbibe these first.

Here's just one thread for you to start with: https://www.technofino.in/community...t-cards-devaluation-w-e-f-1st-sep-2023.14935/

Go through it to understand the fairness, transparency, logic, and practicality of Axis folks that is experienced by other members of this forum.

Practice what you preach.

 

[Quantum]

Secondly, as a banker we have other obligations to perform as well apart from using the forum to educate people and letting them know the ground reality.

We would highly appreciate if you could educate members here about Axis' products' TnCs in the capacity of an official representative of Axis and Citi Bank from now onward, so that we could take your statements as Citi/Axis' official statements and confirmation.

 

[Quantum]

so if we bankers don't give you the exact info on the existing TnCs your account will be filled with charges and penalty.

What members here have been experiencing about Axis is that Axis has an affinity towards changing the TnCs on the fly.
How fair, logical, practical, and transparent is that in your books of ethics?

So before making a judgement about anyone please think logically and practically.

Most of the members here have first-hand experience with financial products, services, and people.
They just don't wake up a fine morning and start writing gibberish about above.
I myself have experienced a lot of things from 4 RMs, 2 SMs, 3WMs, and multiple teams at Axis/Citi.
So don't preach about logic and practicality by jumping to form judgements without even knowing your own teams, people, their way of working, and the experiences clients have gone through.

 

[Priya KaramPriya Karam is verified member.]

We would highly appreciate if you could educate members here about Axis' products' TnCs in the capacity of an official representative of Axis and Citi Bank from now onward, so that we could take your statements as Citi/Axis' official statements and confirmation.

For your information, I am a new member in this community and my profile is under review for complete verification. Kindly have patience till my profile reflects as a Banker.

 

[Quantum]

Just because you received a bad service with few RM's with few banks you can't decide who is good or who isn't. Better take the services first and then include them in your judgements/ comments. When it comes to RM's of Axis Bank, they are coming from Citi Bank which since it recently got merged with Axis in Retail Banking segment. All services provided now in Axis are from Citi RM's only. If you are aware about Citi, they are known for providing best services in India.
Kindly do not post anything without knowing the insights of it.

Thanks for your time.

I have taken the services and then talking about the experience. But you are not liking that too, instead you are asking me not to pass judgement, be logical, and practical.
Instead of getting offended on feedback, working on it would be a better choice, maybe?

 

[Priya KaramPriya Karam is verified member.]

What members here have been experiencing about Axis is that Axis has an affinity towards changing the TnCs on the fly.
How fair, logical, practical, and transparent is that in your books of ethics?

I understand your perspective from a customers view point but you need to think from bank's perspective as well. Banks need to follow RBI guidelines which reflects in changing the TnCs of a product. Not just Axis bank it's subject to change for other banks as well.

 

[Priya KaramPriya Karam is verified member.]

I have taken the services and then talking about the experience. But you are not liking that too, instead you are asking me not to pass judgement, be logical, and practical.
Instead of getting offended on feedback, working on it would be a better choice, maybe?

I can understand where you are coming from.The point of me saying that was one bad person doesn't make the whole crowd bad. Yes there will be positive and negatives, we appreciate all feedbacks coming our way and we are working on it to cope up the bad experience.

 

[Quantum]

I understand your perspective from a customers view point but you need to think from bank's perspective as well. Banks need to follow RBI guidelines which reflects in changing the TnCs of a product. Not just Axis bank it's subject to change for other banks as well.

As I mentioned earlier, please start with this thread: https://www.technofino.in/community...t-cards-devaluation-w-e-f-1st-sep-2023.14935/
Please point me to the relevant sections of RBI guidelines that mandates Axis to change the TnCs of Magnus for Burgundy on the fly in the PDF that they first published on their website, and later changed it in mid-way during the offer, making a lot of people ineligible.

 

[imdjay]

I would request you to not spread wrong information about the folks like me working in banks. Just for everyone's clarity I told you that I have answered to the query and let me know if you have any doubts. I never said I won't be able to help.
Its a humble request to keep the conversations fair and transparent.

In this discussion, I inquired about obtaining a Lifetime Free Magnus Burgundy card through a new Burgundy account. You suggested that I share my contact number via DM, which I promptly did. However, your subsequent response directed me to your existing posts outlining terms and conditions already familiar to everyone. This implies that further assistance is unavailable. Therefore, rather than reiterating the same request, I understand from our exchange that your capacity to help with my LTF Magnus Burgundy query is limited. The transparency of this conversation is evident to everyone except, perhaps, yourself.

 

[imdjay]

As I mentioned earlier, please start with this thread: https://www.technofino.in/community...t-cards-devaluation-w-e-f-1st-sep-2023.14935/
Please point me to the relevant sections of RBI guidelines that mandates Axis to change the TnCs of Magnus for Burgundy on the fly in the PDF that they first published on their website, and later changed it in mid-way during the offer, making a lot of people ineligible.

Mate, it seems they're just here to defend their employer's actions, whether right or wrong. It's probably not worth our time to provide justifications and evidence to someone who can't offer any real help, only regurgitate nonsense they've been taught by their higher-ups.

 

[Souvik]

It's been mayhem here, btw all RM's have ludicrous targets and are mostly useless for a normal customer who is not interested to fall into their trap of mis selling business/generating commissions.

I have seen many RM's over the last 15 years of association with multiple big banks and some are even sly to misguide with promises of unrealistic returns thereby suppressing risks. There can be 1 or 2 exceptions out of 100 (though extremely rare nowadays) but exceptions do not invalidate the truth.

Note: Not here to fight, you continue your views, let me keep mine.

 

[saucy]

Mate, it seems they're just here to defend their employer's actions, whether right or wrong. It's probably not worth our time to provide justifications and evidence to someone who can't offer any real help, only regurgitate nonsense they've been taught by their higher-ups.

Kisi ko poori identity uske employer se hogi to aur kya hi karega koi

Kuch log sochte ki unke career path ke alawa baki sab log to bewakoof hote hain. Sochte complicated jagrons phekne se IQ badh jata hai

 

[talkwithfino]

Kisi ko poori identity uske employer se hogi to aur kya hi karega koi

Kuch log sochte ki unke career path ke alawa baki sab log to bewakoof hote hain. Sochte complicated jagrons phekne se IQ badh jata hai

Iske liye hi toh India me Network Marketing (MLM schemes) chalte hai

Wo log bhi sochte hai ki Network Marketing ki career path me scope hi scope hai,,, Aur unke alawa baaki sab log bewakoof hai🤣