So I reply to the email and they said my policy is terminated and they were two reply one that was copy and paste to my of policy termination and then this
Greetings for the day!
My name is eRA, your email virtual assistant and it would be my pleasure to assist you today.
I understand that you wish to discontinue your insurance policy and we respect your decision.
Note, basis IRDAI's directive, eKYC (Know Your Customer) is mandatory for all customers. Please ensure to complete Proposer's eKYC while placing a request for policy cancellation. Kindly follow below steps to complete the process:
Telephonic verification will be conducted to confirm the cancellation request. Upon verification, cancellation will be processed and refund will be credited to your credit card from which we have received the policy premium.
Rest assured, you will also receive a status update on your registered contact details.
To keep track of your policy cancellation status, click here
I certainly hope this helps. I am here 24/7 and always happy to help. Thank you for considering HDFC ERGO as your insurance partner and we hope to serve you in the future.
For instantaneous servicing you may choose to use any of our online servicing platforms
Thanks,
Your digital agent, eRA
In case you are not satisfied with our response, Click Here and follow our grievance redressal procedure.
Greetings for the day!
My name is eRA, your email virtual assistant and it would be my pleasure to assist you today.
I understand that you wish to discontinue your insurance policy and we respect your decision.
Note, basis IRDAI's directive, eKYC (Know Your Customer) is mandatory for all customers. Please ensure to complete Proposer's eKYC while placing a request for policy cancellation. Kindly follow below steps to complete the process:
- Click on the below mentioned link to initiate cancellation
- Generate your eKYC ID
- Resume your journey on the cancellation page
Telephonic verification will be conducted to confirm the cancellation request. Upon verification, cancellation will be processed and refund will be credited to your credit card from which we have received the policy premium.
Rest assured, you will also receive a status update on your registered contact details.
To keep track of your policy cancellation status, click here
I certainly hope this helps. I am here 24/7 and always happy to help. Thank you for considering HDFC ERGO as your insurance partner and we hope to serve you in the future.
For instantaneous servicing you may choose to use any of our online servicing platforms
- HELP section on www.hdfcergo.com for all your policy servicing requirements
- WhatsApp - just send ‘Hi’ on 8169 500 500 and activate the service
- Ask our Chabot DIA on www.hdfcergo.com
- Download the HERE app from Play store a one stop solution to manage your insurance needs
Thanks,
Your digital agent, eRA
In case you are not satisfied with our response, Click Here and follow our grievance redressal procedure.
