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So I reply to the email and they said my policy is terminated and they were two reply one that was copy and paste to my of policy termination and then this

Greetings for the day!

My name is eRA, your email virtual assistant and it would be my pleasure to assist you today.

I understand that you wish to discontinue your insurance policy and we respect your decision.

Note, basis IRDAI's directive, eKYC (Know Your Customer) is mandatory for all customers. Please ensure to complete Proposer's eKYC while placing a request for policy cancellation. Kindly follow below steps to complete the process:

  • Click on the below mentioned link to initiate cancellation
  • Generate your eKYC ID
  • Resume your journey on the cancellation page
To place cancellation request and to generate eKYC ID, click here

Telephonic verification will be conducted to confirm the cancellation request. Upon verification, cancellation will be processed and refund will be credited to your credit card from which we have received the policy premium.

Rest assured, you will also receive a status update on your registered contact details.

To keep track of your policy cancellation status, click here

I certainly hope this helps. I am here 24/7 and always happy to help. Thank you for considering HDFC ERGO as your insurance partner and we hope to serve you in the future.

For instantaneous servicing you may choose to use any of our online servicing platforms
  • HELP section on www.hdfcergo.com for all your policy servicing requirements
  • WhatsApp - just send ‘Hi’ on 8169 500 500 and activate the service
  • Ask our Chabot DIA on www.hdfcergo.com
  • Download the HERE app from Play store a one stop solution to manage your insurance needs

Thanks,
Your digital agent, eRA

In case you are not satisfied with our response, Click Here and follow our grievance redressal procedure.
 
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vaibhav111 said:
Was able to but now have received email rejection.. i knew rejection email would come but wanted at least 1st month refund so no more 15k steps shit was looking for push up to a limit now I’m not sure if I would do 15k step regularly or not. At least I didn’t got my friend into this shit.
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rimtesh said:
Just got rejection and termination email, the format of email was different from what was shared here so i thought it was some kind of policy update notification but after reading the last line i found out about the rejection and termination.
I have my history where i was regularly doing 10-12k steps for majority of the year, I'll be filing a complaint against them for sure
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Bro check karo kuch ko abhi 12:04 me approved ka mail aaya hai (02 ko reject hua tha unka)
 
rohit_ said:
Bro check karo kuch ko abhi 12:04 me approved ka mail aaya hai (02 ko reject hua tha unka)
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Yes received the same at 12:04 but then money isn’t credited for 1st n 2nd months this month I have fallen through cause of this mess so 60-80% if money is credited in 30 business day cause they can’t be trusted plus another 10th months to go.
 
I applied on 5th Jan but no rejection or refund received. HDFCERGO can not be trusted, they did this on pressure and they have mentioned that in their email too. They just came up with some strange algorithm and rejected all the claims. Due to PR pressure they did this month and now once they clear their image they will again reject. If they were genuine they wouldn’t have terminated the policies and instead show those conditions from start or send warnings or deducted steps.
 
vaibhav111 said:
Plus who didn’t receive rejection email they have received it too it not same copy and paste one paragraph is missing though.
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No, bro, I didn't receive any such email. Mostly, those who inquired about the status before via email may have received that mail.
 
stech18 said:
I applied on 5th Jan but no rejection or refund received. HDFCERGO can not be trusted, they did this on pressure and they have mentioned that in their email too. They just came up with some strange algorithm and rejected all the claims. Due to PR pressure they did this month and now once they clear their image they will again reject. If they were genuine they wouldn’t have terminated the policies and instead show those conditions from start or send warnings or deducted steps.
Click to expand...
same 5 January and yesterday 06 feb initiated 2nd redemption
 
vaibhav111 said:
Yes received the same at 12:04 but then money isn’t credited for 1st n 2nd months this month I have fallen through cause of this mess so 60-80% if money is credited in 30 business day cause they can’t be trusted plus another 10th months to go.
Click to expand...
Congrats, at least now you receive something according to the latest information.
 
I have initiated first month claim on 20th January, and second month claim yesterday early morning
Then I got the first month payment yesterday in afternoon
 
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